News : Connect First Releases Platform Designed to Boost Contact Center Productivity
Boulder, CO, USA, March, 2017 -- Boulder-based CCaaS company Connect First hits the market with an updated, expanded version of their contact center solutions platform, available now for general release. Designed to provide solutions to call center productivity challenges, the full-scale platform rewrite features intuitive design, updated architecture, improved usability, and an expanded feature set.
"We spent 18 months fortifying our architecture and infrastructure and developing useful new features that allow for scalability and endless customizations and integrations. We also redesigned the entire UI for a more intuitive, user-friendly experience, effectively increasing productivity on both the admin and the agent side," says Mina, who spearheaded the in-house development project.
"We wanted to create a solid, useful product that would solve real needs within the CCaaS market," says Mina, "and we’ve delivered on that with this release. Now that we have a strong foundation in place we can focus on delivering true omnichannel capabilities — and more — to our customers later on this year. I’m looking ahead and I’m excited about where this platform will take us."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Listen
More Editorial From ConnectFirst
Connect First is a provider of cloud contact center software that focuses on customer satisfaction and elegant hosted solutions. Connect First offers a platform designed and supported by a team of experienced engineers, designers and business analysts, and backed with personalized in-house customer care.
Published: Friday, March 17, 2017
2020 Buyers Guide IVR
Upcoming EventsSubmit Event