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News : Connect First Increases CollegeBound’s Dial Rate
Boulder, Colo., Feb 11, 2014 -- CollegeBound, a provider in online education marketing, has switched to Connect First’s telecommunications technology and experienced dramatic results.
CollegeBound turned to Connect First to keep up with the call volume. "Connect First was there during the honeymoon phase, but is still offering support nearly a year after the official launch date at CollegeBound," said Alex Levy of CollegeBound.
In addition to using Connect First’s inbound Automatic Call Distributor (ACD), CollegeBound also has utilized other Connect First solutions including their outbound dialer, cloud routing, interactive voice response (IVR) and call tracking tools, reporting tools, real time telemetry and chat function. Connect First’s comprehensive set of solutions has yielded significant results. "CollegeBound’s dial rate has tripled since taking on Connect First and the reporting tools are significantly better in every way," shared Levy. "List management has changed drastically, as have the answer rates. Call times have also improved, which is something that nearly every Connect First client will discover. It’s not unusual to see call times reduced from 10 minutes to less than seven minutes in most cases."
Posted by Veronica Silva Cusi, news correspondent
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Connect First is a provider of cloud contact center software that focuses on customer satisfaction and elegant hosted solutions. Connect First offers a platform designed and supported by a team of experienced engineers, designers and business analysts, and backed with personalized in-house customer care.
Published: Friday, February 14, 2014