News : Connect for Health Colorado Consolidates Services Under Expanded CGI Contract
Fairfax, VA, USA, Aug 12, 2015 -- CGI (NYSE: GIB) (TSX: GIB.A) announced the award of a 5-year contract from Connect for Health Colorado(R) for services that will improve call center performance, provide ongoing system maintenance and upgrades, and allow development of an online portal for health insurance brokers. Leveraging CGI's Atlas360 digital transformation solution, the Colorado health insurance Marketplace is projected to save in operating costs over five years.
"With CGI as our ongoing partner, Connect for Health Colorado achieves significant savings while improving access to affordable health care," said Connect for Health Colorado Interim CEO Kevin Patterson. "Along with the other improvements offered by CGI, a more efficient and effective call center will reduce wait times and improve customer service for Coloradans who need help with enrollment or have questions about health plans."
Under an agreement that consolidates several previous vendor contracts, CGI will implement new customer service technologies that focus on self-help to reduce call center volumes and shorten average hold times. CGI will also work with Connect for Health Colorado to re-structure service locations, lower overall costs, and implement new workforce management tools.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Managing Peaks
More Editorial From CGI Group
About CGI Group:
At CGI, we are in the business of satisfying clients. For more than 35 years, we've partnered with U.S. defense, civilian and intelligence agencies to support their mission-essential needs at every stage of program, product and business lifecycle. As a global leader in information technology, our portfolio of services is customizable to meet the unique needs of our federal clients. We deliver end-to-end services and solutions including application management, infrastructure management, systems integration and consulting, business process services, and cloud computing.
About Connect for Health Colorado:
Connect for Health Colorado is a health insurance marketplace.
Published: Friday, August 14, 2015