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News : Verizon Announces New Unified Customer Experience Solution

#contactcenterworld, @VerizonWireless
Orlando, FL, USA, March 8, 2016 -- Businesses serving all industries will be able to connect with their customers through Web chat, social media, email or mobile via Verizon Enterprise Solution's new Unified Customer Experience solution.

Verizon's soon-to-be-available addition to its continually evolving Customer Contact Solutions portfolio will enable enterprise and government agencies to deliver a personalized and omni-channel experience to clients.

2018 Top Ranking Performers Present:

CONTACT CENTER & CUSTOMER ENGAGEMENT

BEST PRACTICES

BERLIN - ORLANDO - MACAO

FIND OUT MORE!

"Customers are demanding, and they want to be able to communicate in whatever form is most convenient for them so they can easily get answers to questions or resolve issues quickly," said Alla Reznik, director of Customer Contact Solutions, Verizon. "Verizon is focused on enabling enterprises to transform the customer experience through its latest offering, especially as more business is conducted online."

Available in late May in the U.S. and supporting users in 48 countries around the globe, the dedicated cloud-based contact center solution is developed with eLoyalty and is built on top of Cisco's Hosted Collaboration Solution for Contact Center.

#contactcenterworld, @VerizonWireless

Posted by Veronica Silva Cusi, news correspondent
Source: ttp://www.prnewswire.com

Today's Tip of the Day - Network Usage Guidelines

Read today's tip or listen to it on podcast.

Related Editorial

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  • Verizon Security Scare Sees '14 Million Customer Accounts' Left Exposed Online
  • Verizon Enlists Employees, Customers to Assist Earthquake Victims in Nepal
  • Verizon Workers in Lehigh Valley Plan to Strike Wednesday
  • Verizon Workers to Rally at Call Center to Protest New Contract for Employees

More Editorial From Verizon

  • Convergys to Lay Off 151 in Rio Rancho
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  • Verizon: 600 Little Rock Employees Will Work From Home
  • Verizon Shutting North Charleston Call Center; 500 Employees to Work from Home
  • Verizon Named Enterprise Infrastructure Solutions Contract Provider by U.S. General Services Administration
  • Verizon Security Scare Sees '14 Million Customer Accounts' Left Exposed Online

About Verizon:
Meeting challenges of your extended enterprise: For enterprises and government agencies around the world, like yours, we are a provider of global IT, security, and communication solutions, with one of the world’s most connected IP networks. We combine our broad range of strategic solutions, services, and expertise to help some of the world's largest organizations - including 96% of the Fortune 1000 - and governments - meet the challenges of their increasingly extended enterprises.
         

Published: Friday, March 11, 2016

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