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News : Verizon Announces New Unified Customer Experience Solution
Orlando, FL, USA, March 8, 2016 -- Businesses serving all industries will be able to connect with their customers through Web chat, social media, email or mobile via Verizon Enterprise Solution's new Unified Customer Experience solution.
Verizon's soon-to-be-available addition to its continually evolving Customer Contact Solutions portfolio will enable enterprise and government agencies to deliver a personalized and omni-channel experience to clients.
"Customers are demanding, and they want to be able to communicate in whatever form is most convenient for them so they can easily get answers to questions or resolve issues quickly," said Alla Reznik, director of Customer Contact Solutions, Verizon. "Verizon is focused on enabling enterprises to transform the customer experience through its latest offering, especially as more business is conducted online."
Available in late May in the U.S. and supporting users in 48 countries around the globe, the dedicated cloud-based contact center solution is developed with eLoyalty and is built on top of Cisco's Hosted Collaboration Solution for Contact Center.
Posted by Veronica Silva Cusi, news correspondent
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More Editorial From Verizon
Meeting challenges of your extended enterprise: For enterprises and government agencies around the world, like yours, we are a provider of global IT, security, and communication solutions, with one of the world’s most connected IP networks. We combine our broad range of strategic solutions, services, and expertise to help some of the world's largest organizations - including 96% of the Fortune 1000 - and governments - meet the challenges of their increasingly extended enterprises.
Published: Friday, March 11, 2016