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News : Connect UK Acquires Pivotal Data and illation

#contactcenterworld

London, England, Dec 5, 2022 -- Cloud communications experts Connect has announced the acquisition of South African providers of enterprise communication, customer experience (CX) and cloud contact centre solutions, Pivotal Data and illation. The acquisition not only expands Connect’s presence in the South Africa market, with the local company set to operate under the Connect SA brand, but also increases the company’s skilled resource to support global clients. The deal was backed by Santander Bank (UK).

The companies are a natural fit for each other, not only delivering solutions in similar fields but also sharing a customer-first ethos. This will ensure that colleagues in different parts of the worldwide operation can work seamlessly together to deliver high-quality CCaaS, CX and unified communications solutions and accelerate clients’ digital transformation.

For Connect CEO Adam Young, the deal offers clear strategic benefits to all parties. "Pivotal Data and illation are both well-established in South Africa as experts in the enterprise communication and CX spaces, delivering highly effective solutions for local and international businesses. With Connect’s global network and vendor agnostic approach we can offer enhanced services to those clients and bring the skills and solutions that Pivotal Data and illation have to our existing global customer base."

Pivotal Data co-founder and CEO, Bruce Arnold, is looking forward to bringing the benefits of being part of Connect to the clients he has built successful relationships with. He said: "We will be exploring the exciting new opportunities it unlocks to bolster their communication capabilities with Connect SA’s broader offering and deeper experience and expertise."

Gert Swart, CEO of illation, emphasised the benefits of the acquisition for his colleagues. "Customer experience is changing as a result of evolving customer expectations on one hand and technological innovations on the other." Our large digital first technical team possesses specialised expertise and a unique skill set across the Total Experience, (CX and EX-domains), which will greatly benefit Connect’s business."

As part of the deal, Connect has also affirmed its commitment to broad-based black economic empowerment (BBBEE) and the professional development of the existing staff – something Bruce Arnold felt was crucial. "Connect’s leadership have set out a plan to invest to up-skill South Africans and tap into the country’s wealth of talent, which is mutually beneficial for the country and the company."

But as well as benefiting South Africa, Adam Young sees real opportunities from the acquisition for UK businesses. "We have already identified some powerful solutions provided by both companies that can address important customer requirements in the UK and we look forward to bringing those to market."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.biztechafrica.com


About Pivotal Data (Pty) Ltd:
Company LogoPivotal Data is a provider of contact centre, customer experience and enterprise communication solutions. We assist organisations of all sizes by consulting, implementing, maintaining and managing solutions that simplify complexity and create agile, customer-centric organisations. Our solutions provide our customers with the ability to make every interaction engaging, insightful and profitable, helping grow businesses and improve competitive market positions.
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Today's Tip of the Day - Choosing a Vendor

Read today's tip or listen to it on podcast.

Published: Tuesday, December 6, 2022

Printer Friendly Version Printer friendly version

2024 Buyers Guide Dialer Solutions

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Avyukta Intellicall Consulting Pvt. Ltd.

Dialer CRM VoIP CTI Cloud Solutions
We are a single roofed solution for Dialer / Hosted Dialer / VoIP / CRM and CTI Solutions . With 300+ call center clients in above 9 countries and recent features such as :

Dynamic custom agent crm popup

avatar module

10+ Custom Reports

Cloud Telephony with/out "Host your Trunks" option

and End to End CRM on the cards we are supposed to grow exponentially within the next 6 Months

3.) 
Cloud IT Services GmbH

Dialfire
Companies of all sizes rely on the cloud-based call center platform Dialfire and its powerful predictive dialer. Dialfire is ready to use within minutes and easily personalizable. From small ad-hoc to large multi-step campaigns, Dialfire offers high scalability. Adapt customer masks and automate workflows per mouse click. Integrated scripting and APIs ensure a smooth connection with external systems.

4.) 
Noetica

SmartBound™
Advanced outbound solution including predictive dialing, featuring patented technologies such as Live Person Detection (LPD™) and SNoDrop™ using Artificial Intelligence to deliver compliant & effective predictive dialing with 0% abandoned call rates. The solution includes its own CRM system as well as visual campaign creation and management as well as automated data import and export capabilities. The package comes with highly visual and open call scripting technology and an SDK (Software Development Kit) is also available for embedding the dialer into your own user front end.

5.) 
PhoneBurner

PhoneBurner
Reach more contacts, in less time with PhoneBurner. Powering thousands of client and millions of calls, our cloud-based software eliminate repetitive tasks so agents have up to 4x more live conversations. Unlike other dialers, PhoneBurner delivers 100% delay-free connections with no awkward pause. Conversations start off with promise, not hangups.

- Call 60-80 contacts per hour, per agent
- Instantly leave voicemails
- Send 1-touch emails
- Automate workflows and call logging
- Record and transfer calls
- Access reporting and analytics
- Intelligently distribute leads
- Dial from local Caller IDs
- Get free white-glove onboarding

Scales to any size team with no contracts, no setup fees, and no per minute charges. Start a free trial without a credit card.

6.) 
PrimoDialler

Predictive Dialler
A predictive dialler is an outbound call system that automatically dials from a list of telephone numbers. Also known as Power or Auto dialers it will automatically help agents make more calls, generate higher rates of connections, increase conversions, manage voicemail, no-answers and disconnected numbers.

We’ve made it easy to get started, we offer packages to best suit your needs and don't tie you into long term contracts. Don't take our word for it take out a no-commitment free trial!

7.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
The InterDialog Dialer is an independent & intelligent auto dialer software that controls the outbound calls using various algorithms. This call center dialer works as Predictive Dialer Software, Progressive Dialer Software, Preview Dialer Software or Power Dialer Software based on the requirement of the process. It allows the system to create groups/caller lists and then dials out to multiple calling groups/lists at the same time, thus helping target a wider market segment in a shorter period of time.

The predictive dialer software and automatic dialer algorithms used by the InterDialog Dialer are designed to improve efficiency by lowering the wait time, the number of dropped calls and t...
(read more)
 

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