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News : Conquer Launches New Revenue Engagement Solution for Modern Sales and Service Teams

#contactcenterworld, @conquer__io

Sacramento, CA, USA, March 26, 2021 -- Conquer (formerly DialSource) is proud to announce the launch of its fully transformed revenue engagement solution, built for the needs of modern revenue teams. Conquer is a new omnichannel communication solution for sales and service teams on the Salesforce and Microsoft Dynamics 365 platforms.

"We are focused on improving how to connect sellers to buyers in meaningful ways," said Tim Harris, VP of Marketing at Conquer. "Conquer is about helping users defeat the daily frustrations and busywork associated with managing communications and CRM."

Conquer is about helping users defeat the daily frustrations & busywork associated with managing communications and CRM.

Backed by over 15 years of engineering, Conquer is an Independent Software Vendor (ISV) partner for both Salesforce and Microsoft Dynamics 365. "Our solution has been built from the ground up within both Salesforce and Microsoft Dynamics 365, rather than a separate platform," says Harris. "We know that this is where teams are working every day and see an opportunity to support the millions of sales and service users that log on to these CRMs."

"Revenue teams need end-to-end solutions that are simple, secure, and easy to scale, now more than ever. It has become clear to us that meaningful revenue engagement across both sales and service relies on these two principles: context and agility," Harris said. "Conquer is more than just a new name and logo. This rebrand represents our product's total transformation and a deeper understanding of what revenue teams need to conquer their day."

#contactcenterworld, @conquer__io

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


Today's Tip of the Day - New Opportunities

Read today's tip or listen to it on podcast.

Published: Monday, March 29, 2021

Printer Friendly Version Printer friendly version

2022 Buyers Guide Automation

 
1.) Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.

2.) 
Auraya

EVA Voice Biometrics
Powered by Auraya's patented ArmorVox engine, EVA is a voice biometric extension that provides secure and seamless identification & verification capabilities for Amazon Connect. EVA provides delightful customer experience by removing the friction of providing PINs, passwords or secret information in order to prove caller identity. EVA comes standard with active and passive modes and a simple yet powerful agent interface. This allows for personalised self-service and a more friendly and efficient experience when interacting with an agent.

Outdated security methods such as PINs, passwords and security questions have become insecure and unreliable. Forgetting passwords and security answers o...
(read more)

3.) 
Call Adapt

Soundboard Software
Call Adapt is a cloud-based digital soundboard application designed for contact centers. It works with any type of call and integrates with your existing dialer system. Powered by smart audio technology, Call Adapt gives your agents the ability to converse with customers in real time using programmed keyboard shortcuts. The result is perfect pitch delivery and less time spent on repetitive tasks.

4.) 
Cognigy

Cognigy is a global leader in Conversational AI Automation. Its platform, Cognigy.AI, enables enterprises to automate customer and employee communications using intelligent voice and chatbots

5.) 
Consilium Software

Consilium UniCloud™
UniCloud™ is an intuitive platform that allows Enterprises to deploy and manage their Unified Communication (UC) and Contact Center (CC) services with ease and entire provisioning can be completed in seconds using this comprehensive tool supporting digital transformation. The latest release 7.0 of UniCloud™ is a multi-tenant platform that transforms the delivery, management, and integration of collaboration and contact center solutions, for both Cloud and On-Premise deployment models.
With its single-pane-of-glass views and quick provisioning tool, UniCloud™ is instrumental in reducing the time to provision an entire multi-cluster Cisco collaboration platform, including contact centers (C...
(read more)

6.) 
eGain Corporation

eGain Solve
Proven, Easy, and Guided Journey to Automate Customer Engagement in a Digital+AI World

7.) 
Emmersion

Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.

8.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)
 

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