Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

MEMBER
Joao Kuntz
Chief Business Development Officer
5
MEMBER
Olebogeng Khubile
Senior Manager Client Operations
330
MEMBER
Ali Ozen
Dijital Customer Acquisition Senior Manager
14
MEMBER
Atif Mehmood
Contact Center & Retention Business Head
9

News : Consilium and SAP Embark on Partnership to Accelerate CX Technology Initiatives

#contactcenterworld, @Consiliuminc

Singapore, Canada & India, March 1st, 2022 -- Consilium Software, a provider of customer engagement solutions, announced the launch of a higher level of partnership with SAP, a global provider in enterprise application software solutions. With the new agreement, Consilium becomes a SAP PartnerEdge partner, providing both companies a gateway to create new markets, accelerate innovation, and deliver customer success. The partnership enables Consilium as an independent software vendor (ISV) to advance the design, development, and commercialization of its software and direct integrated solutions using APIs from SAP software business applications.

As a part of this program, Consilium will expand the depth of SAP integrations in multiple products in its UniSuite™ AI-powered Customer Engagement Platform. Consilium’s UniAgent CTI-CRM connectors have integrated with SAP CRM, SAP Service Cloud and SAP Sales Cloud for several years. Clients of both organizations stand to benefit from the enhanced capability that will come from a higher level of investment and a shared commitment to delivering  customer experiences. In addition, Consilium will leverage the R&D, operations and partner advisory and support services reserved for SAP PartnerEdge partners.

"This is a new milestone in Consilium’s journey, and we would like to thank the SAP integration and certification team for their fantastic support. Our strategic partnership with SAP will enable organizations relying on SAP’s market-leading technology platforms to take advantage of Consilium’s high-quality, disruptive products with confidence. The SAP PartnerEdge program provides Consilium access to all relevant SAP technologies in one framework under a single, global contract. Consilium’s SAP-compatible products help customers achieve world-class digital CX quickly and cost-effectively and our customer interaction products for SAP cloud and on-premise CRMs can be embedded in the agent desktop for easy, contextual access at the point of customer interaction," said Pramod Ratwani, Founder and CEO of Consilium Software.

"In recent months, clients have reported increases of traffic into their customer service and support functions by up to 10 times. To meet this mushrooming demand, Consilium is developing advanced solutions that increase contact center functionality and capacity by leveraging AI and hybrid technologies, resulting in improved scale and vastly better customer experience," added Pramod Ratwani.

#contactcenterworld, @Consiliuminc


About Consilium Software:
Company LogoFounded in 2007 in Singapore, Consilium Software and our Uni™ digital customer engagement platform have helped over 2,000 companies in more than 120 countries connect their employees with customers. Our choice of cloud-based and on-premise software powers 5 billion-plus interactions each year, simplifying the management of voice, video and digital channels. Our solutions go beyond omni-channel to merge the contact center and CRM, creating fluid experiences with artificial intelligence (AI), bots and Robotic Process Automation (RPA.)
Company RSS Feed   Company Facebook   Company Twitter   Company YouTube   Company LinkedIn   Company Profile Page

About SAP America:
Company LogoSAP is the world's largest business software company – with more than 48,500 employees at sales and development locations in more than 50 countries worldwide.
Company RSS Feed   Company Facebook   Company Twitter   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Do Your Staff Have To Break The Rules To Provide Great Service?

Read today's tip or listen to it on podcast.

Published: Wednesday, March 2, 2022

Printer Friendly Version Printer friendly version

2024 Buyers Guide SaaS Solutions

 
1.) 
CrankWheel

CrankWheel Screen Sharing
CrankWheel is an easy and simple screen sharing solution, made for the needs of salespeople and customer service agents.

CrankWheel complements voice calls by adding visuals to ongoing calls. There is no need to get the customer off the phone, onto another platform.

Agents share their screens by directing clients to a link that can be sent via SMS, email or simply spelled out.

The client can enter on any device, mobile, desktop or tablet and enters the session instantly. There is no registration or download required by the client.

Features:
- Screen sharing
- Agents can hand control over to the client
- Warm lead capture widget that alerts the sales team instantly of an intere...
(read more)
 

About us - in 60 seconds!

Submit Event

Upcoming Events

The 19th AMERICAS Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
 34498 
The 19th EMEA Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
 1107 
The 19th Asia Pacific Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
 1556 

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Industry Champion Award Leaderboard

Most active award entrants in the past 48 hours! - Vote for Others / About Program
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed = True
session blnCompletedAwardInterestPopup = False
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =