Singapore, Singapore, Sept, 2019 -- Consilium Software, a provider of enterprise software for unified communications (UC) and contact centers, announced the general availability of UniCampaign™ 7.0, a new release of outbound list and campaign management software for Cisco contact centers.
The latest release was almost a year in the making, during which Consilium worked with key customers to understand how they wanted to create data-driven rules, based on customer profile and propensity modeling, data on digital interaction preferences, and insights from several external data sources such as CRMs and social media. The new 7.0 release of UniCampaign™ powers the generation of targeted and contextually relevant outreach across voice and digital channels.
"The new UniCampaign™ is ahead of the game when compared to any other outbound campaign management option on the market," said Pramod Ratwani, Founder and CEO of Consilium Software. "Some of our customers’ favorite features for outbound and blended customer experience are now available as standard in the latest release. We worked with Cisco product management to re-architect several features to make them effective for changes in real time. For the North American market, Telephone Consumer Protection Act (TCPA) tools have been added to manage compliance rules and regulations."
Posted by Veronica Silva Cusi, news correspondent
About Consilium Software:
Consilium Software conceives, develops and delivers enterprise software for unified communications (UC) and contact centers. Our software adds CRM integration, service automation and insight to Cisco solution and leading UC vendors. Consilium’s UniCloud™, UniAgent™, UniCampaign™, UniInsight, UniVCX™, UniRSM™ and UniChAI™ products enable customers and partners to provision, manage, monitor, integrate, automate and report on their contact center technology. Our omni-channel solutions for customer digital experience management are used by more than 1,000 companies, banks, service providers and governments in six continents, and are compatible with Cisco, Genesys, Amazon Web Services, Salesforce, Oracle and Microsoft among others. Consilium’s Uni™ products for Cisco were launched in 2008, achieved Cisco Compatible certification in 2010, and have been available for sale via Cisco SolutionsPlus since 2017. Consilium integrates with Cisco products like Cisco Unified Contact Center Express (UCCX), Cisco Unified Contact Center Enterprise (UCCE), Cisco Packaged Contact Center Enterprise (PCCE), Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC) and Cisco IM & Presence (IM&P.) Cisco SolutionsPlus allows Cisco sales teams and channel partners to order Consilium’s Cisco Compatible software products directly from Cisco. This means that Consilium’s products can be quoted, sold, and fulfilled just like any other Cis
Cisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. These solutions let you uniquely personalize communication with individual customers through a variety of media including voice, Web, e-mail, and video.
Published: Monday, September 9, 2019
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