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News : Consilium Debuts UniAgent 8.0 with Improved Digital Customer Experience and Cloud Compatibility

#contactcenterworld, @Consiliuminc

Singapore, Canada & India, August, 2020 -- Consilium Software, a provider of enterprise software for unified communications and contact centers, announced the general availability of its new 8th generation CRM-CTI connector and agent user interface product, UniAgent™ 8.0. The new release of UniAgent™ has desktop and mobile versions and is designed to help organizations deliver contextual and experience-driven customer service across voice and digital channels (chat, SMS and social media.)

"Never before have we seen such a great impact of Consilium products in such a short period of time. Today marks 5 months since our first COVID-impacted customer reached out to us for a solution, and since then we have rolled out a rapid series of advancements in UniAgent™ which, along with our cloud-hosted deployment model, plus assisted intelligence and augmented intelligence workflows, have made into the 8.0 release," said Pramod Ratwani, Founder and CEO of Consilium Software.


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"We're amazed by how much functionality we've added into UniAgent™, enabling agents to work from cellphones without VPN, and still have customer data integrations, two-factor authentication (2FA) and process automation, while still meeting the most demanding IT security requirements," added Aman Basra, Co-founder and Vice President, Solutions of Consilium Software.

#contactcenterworld, @Consiliuminc


About Consilium Software:
Company LogoConsilium Software conceives, develops and delivers enterprise software for unified communications (UC) and contact centers. Our software adds CRM integration, service automation and insight to Cisco solution and leading UC vendors. Consilium’s UniCloud™, UniAgent™, UniCampaign™, UniInsight, UniVCX™, UniRSM™ and UniChAI™ products enable customers and partners to provision, manage, monitor, integrate, automate and report on their contact center technology. Our omni-channel solutions for customer digital experience management are used by more than 1,000 companies, banks, service providers and governments in six continents, and are compatible with Cisco, Genesys, Amazon Web Services, Salesforce, Oracle and Microsoft among others. Consilium’s Uni™ products for Cisco were launched in 2008, achieved Cisco Compatible certification in 2010, and have been available for sale via Cisco SolutionsPlus since 2017. Consilium integrates with Cisco products like Cisco Unified Contact Center Express (UCCX), Cisco Unified Contact Center Enterprise (UCCE), Cisco Packaged Contact Center Enterprise (PCCE), Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC) and Cisco IM & Presence (IM&P.) Cisco SolutionsPlus allows Cisco sales teams and channel partners to order Consilium’s Cisco Compatible software products directly from Cisco. This means that Consilium’s products can be quoted, sold, and fulfilled just like any other Cis
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Today's Tip of the Day - Beware Of Techno Babble & Jargon

Read today's tip or listen to it on podcast.

Published: Tuesday, August 25, 2020

Printer Friendly Version Printer friendly version

2021 Buyers Guide Messaging Systems

 
1.) 
Amtelco

miSecureMessages
miSecureMessages is an encrypted messaging application designed as a pager replacement for healthcare organizations, call centers, and enterprise environments.

2.) 
eGain Corporation

Messaging Hub
eGain has rearchitected its platform to handle the messaging channels in a new way. eGain Customer Engagement Hub™, the platform that unifies knowledge, AI, analytics, and conversations to ensure that no channel is left in a silo, also powers the eGain Messaging Hub.

3.) 
Startel Corp.

Contact Center Software
Startel is a leading provider of unified communications, business process automation and performance management solutions for contact centers. Since its founding in 1980, Startel has established a loyal customer base from a variety of industries, including contact centers, education, healthcare, insurance and telephone answering service. Startel's solutions are designed to enhance the customer experience, improve employee productivity, reduce operating costs, and increase revenues.

4.) 
Synthetix

Engage with your customers in Real-Time.

Connect personally with your customers, generating new revenues and boosting CSAT scores. Synthetix Chat is the fastest way to engage your users, with a Live Key-Press Feed, ID and Verification, simultaneous chats and AI-Powered predictive suggestions, Synthetix Chat reduces averages handling times by up to 50%.
 

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