News : Consilium Introduces UniRSM™ to Replace End-of-Sale Cisco RSM
Singapore, India and Canada, 24 April 2017 -- Consilium Software, a Cisco Preferred Solution Partner, has announced Consilium UniRSM™ as a SolutionsPlus replacement of the end-of-sale Cisco Remote Silent Monitoring (RSM) product. Consilium UniRSM™ is now available on Cisco SolutionsPlus worldwide through Cisco Commerce for ordering from the Cisco Global Price List (GPL.) Consilium UniRSM™ is designed for Cisco Contact Center Enterprise (Unified CCE and Packaged CCE) environments to provide phone-based real-time monitoring and coaching functions for remote supervisors and managers, as well as organizations with outsourced contact centers. Consilium Innovation Technology Labs had active participation from Cisco product engineering at all stages of the product lifecycle, with almost ten areas of architectural, reliability and feature improvements compared to the erstwhile Cisco RSM, which is not supported effective CCE release 11.6(x.)
"While RSM has been around for years, the revamped Consilium UniRSM™ is a result of incorporating the feedback Consilium and Cisco received from customers and partners around the older product. We wanted to make the new product ready for the 11th generation of Cisco Contact Center Enterprise, simplify how quality control and training are done, and meet the twin goals of mobility and helping companies offer customers connected digital experiences powered by Consilium’s complete suite of Cisco contact center SolutionsPlus products," said Pramod Ratwani, Founder and CEO, Consilium Software.
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About Consilium Software:
Consilium Software is the Unified Communications software company which is Enabling Unified Success™ in enterprises and contact centers – with solutions that combine industry-leading products from technology partners, innovative software applications and unmatched services expertise. Consilium professional services uniquely helps clients get business results by focusing on their requirements , creating solutions using the best and most appropriate technologies by providing the finest technical services. Consilium’s own UNI™ range of products minimizes the implementation fees and risk that many Unified Communications applications require. Headquartered in Singapore, in the heart of the Asia Pacific region, Consilium has significant presence in India, Greater China and the ASEAN region.
Cisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. These solutions let you uniquely personalize communication with individual customers through a variety of media including voice, Web, e-mail, and video.
Published: Tuesday, April 24, 2018
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