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News : Consilium Launches New AI-Powered Multi-Vendor, Multi-Cloud Customer Engagement Platform (CEP)

#contactcenterworld, @Consiliuminc

Singapore, Canada & India, September 13th, 2022 -- Consilium Software, a provider of customer engagement solutions, announced the launch of a new Customer Engagement Platform (CEP) that combines interactions, management, and business intelligence (BI) into one platform to deliver AI and omnichannel enabled connected digital experience for Cisco, Genesys and Amazon Connect cloud and on-premises contact center solutions. The Customer Engagement Platform (CEP) helps businesses reimagine their customer experience (CX) by providing intelligence to aid agents’ customer interactions, smarter and faster decision-making, and automation of management tasks.

CEP is now live, with products offered for sale through Cisco SolutionsPlus, Genesys AppFoundry, Salesforce AppExchange and Oracle Cloud Marketplace, as well as through Consilium’s network of channel partners in the Americas, Europe, the Middle East and Africa, and the Asia Pacific regions. Consilium’s new multi-cloud architectures have allowed combining vendors’ cloud CX products with Consilium’s public cloud hosted SaaS products (two or more public clouds), two or more private clouds, or a combination of public, private and on-premise hosting.

"Our products have been proven time and again in the value they deliver to clients in complementing the industry’s leading CX and CRM vendors’ solutions. With the Customer Engagement Platform we provide all the tools to enable customers and employees to have smarter, faster conversational engagement with complete history and context augmented by AI, significantly reduce management time, and improve insight into the omnichannel customer journey," said Pramod Ratwani, Founder and CEO of Consilium Software.

#contactcenterworld, @Consiliuminc



About Consilium Software:
Company LogoFounded in 2007 in Singapore, Consilium Software and our Uni™ digital customer engagement platform have helped over 2,000 companies in more than 120 countries connect their employees with customers. Our choice of cloud-based and on-premise software powers 5 billion-plus interactions each year, simplifying the management of voice, video and digital channels. Our solutions go beyond omni-channel to merge the contact center and CRM, creating fluid experiences with artificial intelligence (AI), bots and Robotic Process Automation (RPA.)
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Today's Tip of the Day - Choosing a Vendor

Read today's tip or listen to it on podcast.

Published: Wednesday, September 14, 2022

Printer Friendly Version Printer friendly version

2024 Buyers Guide Recruitment Products/Services

 
1.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.

2.) 
Vads

VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.

3.) 
SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
stress
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
(read more)

4.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
 

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