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News : Consilium Launches UniCloud™ 7.0 with Rapid Provisioning of Cisco UC and Contact Centers

#contactcenterworld, @Consiliuminc

Singapore, Canada & India, September 2, 2020 -- Consilium Software, a provider of enterprise software for unified communications and contact centers, announced the general availability of the 7.0 release of UniCloud™. The new UniCloud™ is a multi-tenant platform that transforms the delivery, management, and integration of collaboration and contact center solutions, for both cloud and on-premise deployment models.

The pandemic has pushed the limits of IT systems and teams for much of the year. High on the agenda of many Cisco contact center and enterprise telephony clients was their need to automate repetitive and routine tasks, such as all the provisioning that happens across Cisco’s Contact Center Enterprise (CCE), Contact Center Express (CCX) and Unified Communications Manager (CUCM) platforms when an agent or back-office user joins or leaves. IT managers wanted such routine tasks to be done automatically via integration with Microsoft Active Directory or other identity providers, on demand, or in a couple of clicks, and not by relying on creating tickets which consumes IT human resources.

"In our latest global study for many organizations across Australia, Europe, North America, and Southeast Asia, we found that just 36% of participants use unified communications and contact center management platforms to support day-to-day operations. The lack of management tools comes at a cost. The data clearly indicates that investing in provisioning and administration tools not only reduces operational expenditure (OpEx), but is correlated with a positive ROI for overall spend. This is especially true as organizations have increasingly shifted to work-from-home environments that require rapid provisioning of users at new locations," said Pramod Ratwani, Founder and CEO of Consilium Software.

#contactcenterworld, @Consiliuminc


About Consilium Software:
Company LogoFounded in 2007 in Singapore, Consilium Software and our Uni™ digital customer engagement platform have helped over 2,000 companies in more than 120 countries connect their employees with customers. Our choice of cloud-based and on-premise software powers 5 billion-plus interactions each year, simplifying the management of voice, video and digital channels. Our solutions go beyond omni-channel to merge the contact center and CRM, creating fluid experiences with artificial intelligence (AI), bots and Robotic Process Automation (RPA.)
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Today's Tip of the Day - Consider The Options

Read today's tip or listen to it on podcast.

Published: Thursday, September 3, 2020

Printer Friendly Version Printer friendly version

2022 Buyers Guide Payment Services

 
1.) 
Branch

Branch Employer Payments Platform - Earned Wage Access
Give employees instant access to a portion of their earned wages before payday! Branch helps businesses modernize their payment methods to empower working Americans. Earned wage access—with no-fee banking and access to a digital wallet and free debit card—are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required.

2.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

3.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 

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