Singapore, Dec, 2019 -- Consilium Software, a provider of enterprise software for Unified Communications (UC) and contact centers, announced the general availability of its latest UC and contact center provisioning product, UniCloud 6.5. The new release transforms the delivery, management, and integration of collaboration and contact center solutions for both, cloud and on-premise deployment models, with a big push on process automation.
High on the agenda of large enterprise contact centers was their need to automate repetitive and routine tasks, such as all the provisioning that happens across multiple collaboration platforms when an agent or back-office user joins or leaves. Customer IT managers wanted such routine tasks to be done on demand, in a couple of clicks, not by relying on creating tickets with their managed service providers.
"With its unified portal for UC and contact center provisioning, multi-tenancy and single-pane-of-glass views and tools, UniCloud™ introduces turn-key efficiency in onboarding new customers, provisioning of users and agents, or their migration from non-Cisco platforms to Cisco, and also provides centralized management and monitoring of the resources," said Pramod Ratwani, Founder and CEO of Consilium Software. "Companies are realizing that they need to differentiate themselves in today’s software-driven world, and to do that they need trusted partners with the software that helps them what their competition isn’t."
Posted by Veronica Silva Cusi, news correspondent
About Consilium Software:
Consilium Software conceives, develops and delivers enterprise software for unified communications (UC) and contact centers. Our software adds CRM integration, service automation and insight to Cisco solution and leading UC vendors. Consilium’s UniCloud™, UniAgent™, UniCampaign™, UniInsight, UniVCX™, UniRSM™ and UniChAI™ products enable customers and partners to provision, manage, monitor, integrate, automate and report on their contact center technology. Our omni-channel solutions for customer digital experience management are used by more than 1,000 companies, banks, service providers and governments in six continents, and are compatible with Cisco, Genesys, Amazon Web Services, Salesforce, Oracle and Microsoft among others. Consilium’s Uni™ products for Cisco were launched in 2008, achieved Cisco Compatible certification in 2010, and have been available for sale via Cisco SolutionsPlus since 2017. Consilium integrates with Cisco products like Cisco Unified Contact Center Express (UCCX), Cisco Unified Contact Center Enterprise (UCCE), Cisco Packaged Contact Center Enterprise (PCCE), Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC) and Cisco IM & Presence (IM&P.) Cisco SolutionsPlus allows Cisco sales teams and channel partners to order Consilium’s Cisco Compatible software products directly from Cisco. This means that Consilium’s products can be quoted, sold, and fulfilled just like any other Cis
Published: Monday, December 9, 2019
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