#contactcenterworld, @Consiliuminc
Singapore, Dec, 2019 -- Consilium Software, a provider of enterprise software for Unified Communications (UC) and contact centers, announced the general availability of its latest UC and contact center provisioning product, UniCloud 6.5. The new release transforms the delivery, management, and integration of collaboration and contact center solutions for both, cloud and on-premise deployment models, with a big push on process automation.
High on the agenda of large enterprise contact centers was their need to automate repetitive and routine tasks, such as all the provisioning that happens across multiple collaboration platforms when an agent or back-office user joins or leaves. Customer IT managers wanted such routine tasks to be done on demand, in a couple of clicks, not by relying on creating tickets with their managed service providers.
"With its unified portal for UC and contact center provisioning, multi-tenancy and single-pane-of-glass views and tools, UniCloud™ introduces turn-key efficiency in onboarding new customers, provisioning of users and agents, or their migration from non-Cisco platforms to Cisco, and also provides centralized management and monitoring of the resources," said Pramod Ratwani, Founder and CEO of Consilium Software. "Companies are realizing that they need to differentiate themselves in today’s software-driven world, and to do that they need trusted partners with the software that helps them what their competition isn’t."
#contactcenterworld, @Consiliuminc
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.pr.com
About Consilium Software:
Founded in 2007 in Singapore, Consilium Software and our Uni™ digital customer engagement platform have helped over 2,000 companies in more than 120 countries connect their employees with customers.
Our choice of cloud-based and on-premise software powers 5 billion-plus interactions each year, simplifying the management of voice, video and digital channels. Our solutions go beyond omni-channel to merge the contact center and CRM, creating fluid experiences with artificial intelligence (AI), bots and Robotic Process Automation (RPA.)
Published: Monday, December 9, 2019
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