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News : Consilium Software Achieves ISO 9001:2015 Quality Certification

#contactcenterworld, @Consiliuminc

Singapore, Canada & India, 13th September 2019 -- Consilium Software, a provider of enterprise software for Unified Communications (UC) and contact centers, announced that its product development and services operations have achieved certification to the internationally recognized ISO 9001:2015 standard as of 26th August 2019, establishing it as one of the leaders in its field.

The independent assessments confirmed Consilium Software as meeting the requirements of the International Organization for Standardization (ISO) 9001:2015 version, the latest internationally recognized standard for Quality Management Systems (QMS) and the most widely used QMS standard in the world. The scope of activities assessed were the development, services and support of Consilium’s Uni™ Digital Customer Engagement Platform, and software engineering in the domains of collaboration and unified communications solutions, artificial intelligence (AI), machine learning and robotics.


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"Quality is never an accident. We are proud to have achieved the international gold standard for excellence in quality management," said Pramod Ratwani, Founder and CEO of Consilium Software. "This certification is just another way we continue to set an example. We see ISO 9001 as more than a certification — it is a mindset," Ratwani said. "We have achieved this through perseverance, a disciplined culture, attention to our customers’ needs, and a strong desire to continue to improve and excel."


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2022 '17th annual' Global Contact Center World Awards NOW OPEN

Enter your Center, Strategy, Technology Innovation, Teams and Individuals into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 80 nations and compete for the most prestigious awards out there!

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Content continues ….

The Singapore-owned company’s innovation labs in New Delhi, India are equipped with the latest versions of telecommunications and contact center systems, which have provided the foundation for the company’s software. The recent launch of Consilium UniContact™ for local governments and Smart City projects was a key driver for the certification – the solution is meant to provide citizens with access to emergency response services. UniContact™ is an intelligent contact center solution across voice, email, chat, SMS and video channels, and also offers an AI-powered chatbot to improve customer experience.

Compliance with ISO 9001 means Consilium has documented processes for product development, deployment and support that ensure customer expectations are met. By meeting the extensive criteria for quality certification, Consilium has confirmed its ability to drive continuous improvement in its products, services to its clients, as well as internal processes.

#contactcenterworld, @Consiliuminc


About Consilium Software:
Company LogoConsilium Software conceives, develops and delivers enterprise software for unified communications (UC) and contact centers. Our software adds CRM integration, service automation and insight to Cisco solution and leading UC vendors. Consilium’s UniCloud™, UniAgent™, UniCampaign™, UniInsight, UniVCX™, UniRSM™ and UniChAI™ products enable customers and partners to provision, manage, monitor, integrate, automate and report on their contact center technology. Our omni-channel solutions for customer digital experience management are used by more than 1,000 companies, banks, service providers and governments in six continents, and are compatible with Cisco, Genesys, Amazon Web Services, Salesforce, Oracle and Microsoft among others. Consilium’s Uni™ products for Cisco were launched in 2008, achieved Cisco Compatible certification in 2010, and have been available for sale via Cisco SolutionsPlus since 2017. Consilium integrates with Cisco products like Cisco Unified Contact Center Express (UCCX), Cisco Unified Contact Center Enterprise (UCCE), Cisco Packaged Contact Center Enterprise (PCCE), Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC) and Cisco IM & Presence (IM&P.) Cisco SolutionsPlus allows Cisco sales teams and channel partners to order Consilium’s Cisco Compatible software products directly from Cisco. This means that Consilium’s products can be quoted, sold, and fulfilled just like any other Cis
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Today's Tip of the Day - Motivating Agents With No Money!

Read today's tip or listen to it on podcast.

Published: Friday, September 13, 2019

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2021 Buyers Guide Recording

 
1.) 
ASC

ASC Recording Insights and neo
ASC Recording Insights guarantees legally compliant recording and analysis of all communication channels in Microsoft Teams - including audio calls (internal and external calls), chat conversations and video meetings.

neo Recording, QM & Analytics address all enterprises with recording needs, especially contact centers. The content of communication becomes accessible and critical information and trends are revealed, providing real-time business intelligence for immediate management action.

2.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

3.) 
Geomant

Microsoft Teams Cloud Recording Service
Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.

4.) 
Lieber & Associates

Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.

5.) 
Numonix

IXCloud
Numonix's IXCloud is one of the first fully managed compliance recording solutions for Microsoft Teams. IXCloud securely records, stores and analyzes interactions in the cloud without physical or virtual servers. As a fully managed Azure-based, Software-as-a-Service cloud interaction recording solution, IXCloud takes interaction capture into the future. It enables instant and elastic scalability to support business growth and provides the necessary tools to enhance business performance while maintaining compliance. IXCloud redefines versatility with its OpenAPI framework that enables application development. Companies and third-party developers benefit from IXCloud native capture technology, whether it be integrating with internal systems or building a third-party application.

6.) 
Nuxiba Technologies

CenterWare
Enterprise recording management for storage, retrieval, playback, and monitoring communications throughout your contact center.

Record screen activity and calls across agent workstations, measure and monitor quality levels across all campaigns and analyze recordings to capture first-hand customer data and requirements.

Easly access all recordings and critical information to provide improved customer experience, sales, and productivity!

7.) 
OrecX

Oreka TR
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.

8.) 
PCS Software

PCS GD
Call recording solution fully integrate to all main pbx solutions.

9.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS enables organizations to adhere to all compliances with its inbuilt call recording software and also has an option for screen recording. With centralized repository of all voice logs, its easy to maintain & retrieve all voice files and have a central control in case of multiple branches set up.
 

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