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News : Consilium Software Achieves ISO 9001:2015 Quality Certification

#contactcenterworld, @Consiliuminc

Singapore, Canada & India, 13th September 2019 -- Consilium Software, a provider of enterprise software for Unified Communications (UC) and contact centers, announced that its product development and services operations have achieved certification to the internationally recognized ISO 9001:2015 standard as of 26th August 2019, establishing it as one of the leaders in its field.

The independent assessments confirmed Consilium Software as meeting the requirements of the International Organization for Standardization (ISO) 9001:2015 version, the latest internationally recognized standard for Quality Management Systems (QMS) and the most widely used QMS standard in the world. The scope of activities assessed were the development, services and support of Consilium’s Uni™ Digital Customer Engagement Platform, and software engineering in the domains of collaboration and unified communications solutions, artificial intelligence (AI), machine learning and robotics.

"Quality is never an accident. We are proud to have achieved the international gold standard for excellence in quality management," said Pramod Ratwani, Founder and CEO of Consilium Software. "This certification is just another way we continue to set an example. We see ISO 9001 as more than a certification — it is a mindset," Ratwani said. "We have achieved this through perseverance, a disciplined culture, attention to our customers’ needs, and a strong desire to continue to improve and excel."

The Singapore-owned company’s innovation labs in New Delhi, India are equipped with the latest versions of telecommunications and contact center systems, which have provided the foundation for the company’s software. The recent launch of Consilium UniContact™ for local governments and Smart City projects was a key driver for the certification – the solution is meant to provide citizens with access to emergency response services. UniContact™ is an intelligent contact center solution across voice, email, chat, SMS and video channels, and also offers an AI-powered chatbot to improve customer experience.

Compliance with ISO 9001 means Consilium has documented processes for product development, deployment and support that ensure customer expectations are met. By meeting the extensive criteria for quality certification, Consilium has confirmed its ability to drive continuous improvement in its products, services to its clients, as well as internal processes.

#contactcenterworld, @Consiliuminc


About Consilium Software:
Company LogoConsilium Software conceives, develops and delivers enterprise software for unified communications (UC) and contact centers. Our software adds CRM integration, service automation and insight to Cisco solution and leading UC vendors. Consilium’s UniCloud™, UniAgent™, UniCampaign™, UniInsight, UniVCX™, UniRSM™ and UniChAI™ products enable customers and partners to provision, manage, monitor, integrate, automate and report on their contact center technology. Our omni-channel solutions for customer digital experience management are used by more than 1,000 companies, banks, service providers and governments in six continents, and are compatible with Cisco, Genesys, Amazon Web Services, Salesforce, Oracle and Microsoft among others. Consilium’s Uni™ products for Cisco were launched in 2008, achieved Cisco Compatible certification in 2010, and have been available for sale via Cisco SolutionsPlus since 2017. Consilium integrates with Cisco products like Cisco Unified Contact Center Express (UCCX), Cisco Unified Contact Center Enterprise (UCCE), Cisco Packaged Contact Center Enterprise (PCCE), Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC) and Cisco IM & Presence (IM&P.) Cisco SolutionsPlus allows Cisco sales teams and channel partners to order Consilium’s Cisco Compatible software products directly from Cisco. This means that Consilium’s products can be quoted, sold, and fulfilled just like any other Cis
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Today's Tip of the Day - CRM Technology

Read today's tip or listen to it on podcast.

Published: Friday, September 13, 2019

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