Singapore, Canada & India March 2nd, 2020 -- Consilium Software, a provider of enterprise software for Unified Communications (UC) and contact centers, announced the general availability of its real-time and historical reporting and analytics product, UniDashboard™ 11.0. Consilium has called this the most significant new release of its software for Cisco contact center reporting.
"Contact centers have so much going on, and there are a myriad KPIs and metrics to monitor, making it difficult for managers and management to stay on top of things," said Pramod Ratwani, Founder and CEO of Consilium Software. "With this new release of UniDashboard™, we have tried to deliver simplified and flexible views so they are better equipped to lead their teams and able to identify shortcomings in contact center performance much more easily than before."
UniDashboard™ is available on Cisco Commerce Workspace (CCW) and can be searched using the master SKU ‘CS-APPS.’
About Consilium Software:
Consilium Software is the Unified Communications software company which is Enabling Unified Success™ in enterprises and contact centers – with solutions that combine industry-leading products from technology partners, innovative software applications and unmatched services expertise. Consilium professional services uniquely helps clients get business results by focusing on their requirements , creating solutions using the best and most appropriate technologies by providing the finest technical services. Consilium’s own UNI™ range of products minimizes the implementation fees and risk that many Unified Communications applications require. Headquartered in Singapore, in the heart of the Asia Pacific region, Consilium has significant presence in India, Greater China and the ASEAN region.
Published: Tuesday, March 3, 2020
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