News : Consilium Software Announces Third Generation of UniAgent™ CRM
Consilium Software, the unified communications software company providing service in on-premise and cloud solutions for enterprises and contact centers, announces the availability of the third generation of the Consilium UniAgent™ CRM connector. The new version of Consilium UniAgent™ was designed to improve contact center agent team productivity and reduce IT overhead.
UniAgent™ leverages agents' real-time status to make the presence of agents and supervisors available across teams, enabling faster access to the right resources across an organization and improving first call resolution. Agent and queue statistics available within UniAgent™ empower agents to make decisions to shorten queue wait times and compare their performance with others in their team. Customers can now choose to have centralized licensing control and centralized deployment, doing away with the need for IT to maintain workstation-based licenses. After the one-time license activation the application only requires access to the contact center solution and their on-premise or cloud CRM.
"With no additional hardware introduced, Consilium UniAgent™ is perhaps the only CRM connector which maintains the original reliability of your contact center solution," said Aman Basra, vice president of solutions and co-founder at Consilium Software. "UniAgent’s client-based connector approach has passed rigorous testing giving clients the assurance of a robust certified integration given after validation under the Cisco Developer Network (CDN) and Salesforce AppExchange partner programs. The majority of our clients did not want to invest in server hardware to implement a CRM connector as it adds to the IT cost of ownership. With that in mind, Consilium adopts a green IT policy in designing our software, which eliminates the need for servers – our software is completely contained within the user PC."
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About Consilium Software:
Consilium Software is the Unified Communications software company which is Enabling Unified Success™ in enterprises and contact centers – with solutions that combine industry-leading products from technology partners, innovative software applications and unmatched services expertise. Consilium professional services uniquely helps clients get business results by focusing on their requirements , creating solutions using the best and most appropriate technologies by providing the finest technical services. Consilium’s own UNI™ range of products minimizes the implementation fees and risk that many Unified Communications applications require. Headquartered in Singapore, in the heart of the Asia Pacific region, Consilium has significant presence in India, Greater China and the ASEAN region.
Published: Tuesday, May 20, 2014
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