News : Consilium Software Launches UniAgent™ on Salesforce1 AppExchange
Consilium Software announces it has launched UniAgent™ on Salesforce1 AppExchange, empowering businesses to connect with customers, partners and employees in a whole new way. The Consilium UniAgent™ provides pre-packaged integrations between Salesforce and contact centre and unified communications platforms. The Consilium UniAgent™ soft phone is embedded within the Salesforce user interface, providing automated workflows, presence - based tools and real-time performance indicators.
Built on the Salesforce1 Customer Platform, the new social, mobile and cloud customer platform built to transform sales, service and marketing apps, Consilium UniAgent™ CTI Connector is currently available on the AppExchange.
"This announcement drives us to make further investments to enhance our applications for Salesforce, including creating apps with the Saleforce1 platform. Our goal is to delight our customers with the comprehensive product features of Consilium UniAgent™ and our ability to quickly adapt to meet customer expectations," said Pramod Ratwani, founder & CEO, Consilium Software.
"Companies are looking to transform the way they connect with customers, partners and employees to thrive in today’s connected world," said Ron Huddleston, senior vice president, ISV & Channel, salesforce.com. "By leveraging the power of the Salesforce1 Customer Platform, Consilium Software provides customers with the proven social, mobile and connected cloud technologies to accelerate business success."
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About Consilium Software:
Consilium Software is the Unified Communications software company which is Enabling Unified Success™ in enterprises and contact centers – with solutions that combine industry-leading products from technology partners, innovative software applications and unmatched services expertise. Consilium professional services uniquely helps clients get business results by focusing on their requirements , creating solutions using the best and most appropriate technologies by providing the finest technical services. Consilium’s own UNI™ range of products minimizes the implementation fees and risk that many Unified Communications applications require. Headquartered in Singapore, in the heart of the Asia Pacific region, Consilium has significant presence in India, Greater China and the ASEAN region.
Salesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file management to help companies meet the complex challenges of global customer communication. The company has introduced sforce, a new service that will change how applications are built as significantly as salesforce.com changed how applications are delivered.
Published: Tuesday, June 3, 2014