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News : Consilium Software Unveils UniVCX™ 8.0

#contactcenterworld, @Consiliuminc

Singapore, Canada & India – November 28, 2023 – Consilium Software, a global provider in customer engagement solutions, announced the launch of UniVCX™ 8.0, the latest iteration of its video collaboration platform. This enhanced version empowers businesses to elevate customer interactions through seamless integration with existing contact center solutions or as a standalone WebRTC based technology.

In today's dynamic business environment, organizations seek to seamlessly integrate digital customer experiences without disrupting their existing contact center infrastructure. UniVCX 8.0 addresses this needs by offering frictionless integration with contact center platforms, enabling businesses to leverage the power of video collaboration without compromising their existing systems.

"UniVCX 8.0 represents a significant leap forward in the video collaboration landscape," said Pramod Ratwani, Founder and CEO of Consilium Software. "Our commitment to accessibility and inclusivity is reflected in our customer interfaces, which are designed to meet WCAG guidelines and ensure compatibility with JAWS (Job Access with Speech) for Kiosks screen reading software. Additionally, our UniVCX biometric authentication technology enables secure user onboarding through ID documents and facial recognition checks, ensuring the legitimacy of identity during medical consultations."

#contactcenterworld, @Consiliuminc


About Consilium Software:
Company LogoFounded in 2007 in Singapore, Consilium Software and our Uni™ digital customer engagement platform have helped over 2,000 companies in more than 120 countries connect their employees with customers. Our choice of cloud-based and on-premise software powers 5 billion-plus interactions each year, simplifying the management of voice, video and digital channels. Our solutions go beyond omni-channel to merge the contact center and CRM, creating fluid experiences with artificial intelligence (AI), bots and Robotic Process Automation (RPA.)
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Today's Tip of the Day - Knowledge Based Solution

Read today's tip or listen to it on podcast.

Published: Tuesday, November 28, 2023

Printer Friendly Version Printer friendly version

2024 Buyers Guide Help Desk Software

 
1.) 
Happitu

Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!

2.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.

3.) 
LiveAgent

LiveAgent Help Desk
LiveAgent is a cloud-based Help Desk Software with over 195+ compatible integrations. Streamline all customer communication channels and manage them from a single shared company inbox. Enjoy social media integration, unlimited ticket history, call recordings, hybrid ticket streams, and more. Companies like BMW, Yamaha, Huawei, Orange, or Forbesfone use LiveAgent to deliver customer wow to 150M end-users worldwide.

4.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.

5.) 
Teckinfo Solutions Pvt. Ltd.

ActivDesk Help Desk Software
ActivDesk Help Desk Software is an intelligent ticketing software for multi- channel customer interaction & engagement. It streamlines the entire ticket management process. With its SLA & escalation management, it enables your help desk to deliver enriching customer experience.
 

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