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News : Consilium Software’. and Oracle Integrate and Now Available in the Oracle Cloud Marketplace

#contactcenterworld, @Consiliuminc, @Oracle

Consilium Software, a provider of enterprise software for unified communications (UC) and contact centers and a Gold level member of the Oracle PartnerNetwork (OPN), announced that its Consilium UniAgent CTI-CRM connector for Oracle Service Cloud has achieved "Integrated with Oracle Cloud" status and is now available in the Oracle Cloud Marketplace, offering added value to Oracle Service Cloud customers. The Consilium UniAgent CTI-CRM connector enables improvements in contact center performance by simplifying and automating common agent tasks between the Oracle Service Cloud dynamic agent desktop and popular contact center platforms.


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"Artificial intelligence (AI) and machine learning (ML) are being leveraged by major enterprises, and UniAgent enables that journey by introducing automation of tasks and workflows, resulting in more personalized and intuitive customer care, and, as an added benefit, all the customer contact history is in one place for faster insight and enhanced data analytics," said Pramod Ratwani, founder and CEO, Consilium Software. "Consilium Software participation in the Oracle Cloud Marketplace further extends our commitment to the Oracle community and enables customers to easily reap the benefits of Consilium UniAgent. We look forward to leveraging the power of the Oracle Cloud to help us achieve our business goals."

#contactcenterworld, @Consiliuminc, @Oracle


About Consilium Software:
Company LogoConsilium Software conceives, develops and delivers enterprise software for unified communications (UC) and contact centers. Our software adds CRM integration, service automation and insight to Cisco solution and leading UC vendors. Consilium’s UniCloud™, UniAgent™, UniCampaign™, UniInsight, UniVCX™, UniRSM™ and UniChAI™ products enable customers and partners to provision, manage, monitor, integrate, automate and report on their contact center technology. Our omni-channel solutions for customer digital experience management are used by more than 1,000 companies, banks, service providers and governments in six continents, and are compatible with Cisco, Genesys, Amazon Web Services, Salesforce, Oracle and Microsoft among others. Consilium’s Uni™ products for Cisco were launched in 2008, achieved Cisco Compatible certification in 2010, and have been available for sale via Cisco SolutionsPlus since 2017. Consilium integrates with Cisco products like Cisco Unified Contact Center Express (UCCX), Cisco Unified Contact Center Enterprise (UCCE), Cisco Packaged Contact Center Enterprise (PCCE), Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC) and Cisco IM & Presence (IM&P.) Cisco SolutionsPlus allows Cisco sales teams and channel partners to order Consilium’s Cisco Compatible software products directly from Cisco. This means that Consilium’s products can be quoted, sold, and fulfilled just like any other Cis
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About Oracle:
Company LogoOracle’s solution for software companies enables companies to provide customer service and efficient sales operations, while helping to ensure ordering, fulfillment, and revenue recognition. With Oracle’s integrated software, companies can improve your ability to cross-sell and up-sell by centralizing customer information, as well as enhance the customer experience across all channels.
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Today's Tip of the Day - Beware Of Techno Babble & Jargon

Read today's tip or listen to it on podcast.

Published: Wednesday, May 22, 2019

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2021 Buyers Guide Automated Call Distributors

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

2.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.

3.) 
voiptime

Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
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