Consilium Software, a provider of enterprise software for unified communications (UC) and contact centers and a Gold level member of the Oracle PartnerNetwork (OPN), announced that its Consilium UniAgent CTI-CRM connector for Oracle Service Cloud has achieved "Integrated with Oracle Cloud" status and is now available in the Oracle Cloud Marketplace, offering added value to Oracle Service Cloud customers. The Consilium UniAgent CTI-CRM connector enables improvements in contact center performance by simplifying and automating common agent tasks between the Oracle Service Cloud dynamic agent desktop and popular contact center platforms.
"Artificial intelligence (AI) and machine learning (ML) are being leveraged by major enterprises, and UniAgent enables that journey by introducing automation of tasks and workflows, resulting in more personalized and intuitive customer care, and, as an added benefit, all the customer contact history is in one place for faster insight and enhanced data analytics," said Pramod Ratwani, founder and CEO, Consilium Software. "Consilium Software participation in the Oracle Cloud Marketplace further extends our commitment to the Oracle community and enables customers to easily reap the benefits of Consilium UniAgent. We look forward to leveraging the power of the Oracle Cloud to help us achieve our business goals."
About Consilium Software:
Consilium Software conceives, develops and delivers enterprise software for unified communications (UC) and contact centers. Our software adds CRM integration, service automation and insight to Cisco solution and leading UC vendors. Consilium’s UniCloud™, UniAgent™, UniCampaign™, UniInsight, UniVCX™, UniRSM™ and UniChAI™ products enable customers and partners to provision, manage, monitor, integrate, automate and report on their contact center technology. Our omni-channel solutions for customer digital experience management are used by more than 1,000 companies, banks, service providers and governments in six continents, and are compatible with Cisco, Genesys, Amazon Web Services, Salesforce, Oracle and Microsoft among others. Consilium’s Uni™ products for Cisco were launched in 2008, achieved Cisco Compatible certification in 2010, and have been available for sale via Cisco SolutionsPlus since 2017. Consilium integrates with Cisco products like Cisco Unified Contact Center Express (UCCX), Cisco Unified Contact Center Enterprise (UCCE), Cisco Packaged Contact Center Enterprise (PCCE), Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC) and Cisco IM & Presence (IM&P.) Cisco SolutionsPlus allows Cisco sales teams and channel partners to order Consilium’s Cisco Compatible software products directly from Cisco. This means that Consilium’s products can be quoted, sold, and fulfilled just like any other Cis
Oracle’s solution for software companies enables companies to provide customer service and efficient sales operations, while helping to ensure ordering, fulfillment, and revenue recognition. With Oracle’s integrated software, companies can improve your ability to cross-sell and up-sell by centralizing customer information, as well as enhance the customer experience across all channels.
Published: Wednesday, May 22, 2019
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