Singapore, Canada & India, March 8th, 2021 -– Consilium Software, a provider of enterprise software for unified communications and contact centers, announced the general availability of its UniCh.AI™ solution. UniCh.AI allows contact centers to create intelligent conversational chatbots and turn their contact flows into natural conversations to provide personalized experiences for callers.
UniCh.AI is a conversational AI platform that maintains context and manages the dialogue, adjusting the responses based on the conversation so that contact centers can perform common tasks and address many customer inquiries through self-service interaction with the bot. In addition, UniCh.AI can be a virtual assistant to agents, serving as a responsive knowledgebase to assist agents during live customer calls.\
"More and more businesses have increased spending on chatbot technology as AI-based workflows make them stand out in the market as being more responsive and effective than their competition and making it possible to capture online leads more effectively. While most chatbots try to mimic human interactions, UniCh.AI is more than a chatbot – it keeps interactions intuitive and repeatable, using configurable scripting and helps enterprises to answer and resolve a high percentage of their routine customer inquiries without any human intervention," said Pramod Ratwani, Founder and CEO of Consilium Software.
About Consilium Software:
Consilium Software conceives, develops and delivers enterprise software for unified communications (UC) and contact centers. Our software adds CRM integration, service automation and insight to Cisco solution and leading UC vendors. Consilium’s UniCloud™, UniAgent™, UniCampaign™, UniInsight, UniVCX™, UniRSM™ and UniChAI™ products enable customers and partners to provision, manage, monitor, integrate, automate and report on their contact center technology. Our omni-channel solutions for customer digital experience management are used by more than 1,000 companies, banks, service providers and governments in six continents, and are compatible with Cisco, Genesys, Amazon Web Services, Salesforce, Oracle and Microsoft among others. Consilium’s Uni™ products for Cisco were launched in 2008, achieved Cisco Compatible certification in 2010, and have been available for sale via Cisco SolutionsPlus since 2017. Consilium integrates with Cisco products like Cisco Unified Contact Center Express (UCCX), Cisco Unified Contact Center Enterprise (UCCE), Cisco Packaged Contact Center Enterprise (PCCE), Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC) and Cisco IM & Presence (IM&P.) Cisco SolutionsPlus allows Cisco sales teams and channel partners to order Consilium’s Cisco Compatible software products directly from Cisco. This means that Consilium’s products can be quoted, sold, and fulfilled just like any other Cis
Published: Monday, March 8, 2021
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