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News : Consilium Unveils Outbound List and Campaign Management Platform for Genesys Cloud on AppFoundry Market

#contactcenterworld, @Consiliuminc, @Genesys

Singapore, Canada & India, January 09, 2023 -- Consilium Software, a global provider of AI-powered customer engagement solutions, announced the availability of a new version of Consilium UniCampaign™ List and Campaign Management (LCM) software for Genesys Cloud on Genesys AppFoundry(R), a dedicated marketplace focused on customer experience (CX) solutions. As a cloud-based Premium App in Genesys AppFoundry, UniCampaign allows rapid and easy setup of omnichannel outbound campaigns by non-technical business users, complementing the capabilities of Genesys Cloud CX Dialer for maximizing agent productivity and enabling organizations to run their outbound contact centers more efficiently.

Consilium is a contact center software company with a 15-year history of innovation in products and services for Genesys and over two decades of industry leadership in outbound CX. Consilium technology powers banking and financial services industry majors, service providers, logistics, transportation, manufacturing and government clients in the Asia Pacific, Europe, and the Americas. This includes an automaker placed in the global top-10 most valuable car brands, an energy giant consistently rated as the world’s strongest oil and gas (O&G) brand, and one of the top-3 wireless carriers in the United States.

"I want to say that I am really proud of UniCampaign being not only the first AppFoundry-listed outbound list and campaign management (LCM) software for Genesys Cloud, but also one of the most advanced LCM products available in the CX industry," said Pramod Ratwani, Founder and CEO of Consilium Software. "Some of our customers’ favorite features for outbound and conversational CX are now available as standard in the 7.0 release. We worked with Genesys product management to introduce new features in alignment with Genesys Cloud’s outbound releases. UniCampaign is now in a stronger position than ever before to bridge the gap for clients who have migrated, or are planning to migrate, from erstwhile Aspect Software’s list management platforms to Genesys Cloud."

#contactcenterworld, @Consiliuminc, @Genesys


About Consilium Software:
Company LogoFounded in 2007 in Singapore, Consilium Software and our Uni™ digital customer engagement platform have helped over 2,000 companies in more than 120 countries connect their employees with customers. Our choice of cloud-based and on-premise software powers 5 billion-plus interactions each year, simplifying the management of voice, video and digital channels. Our solutions go beyond omni-channel to merge the contact center and CRM, creating fluid experiences with artificial intelligence (AI), bots and Robotic Process Automation (RPA.)
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About Genesys:
Company LogoGenesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
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Today's Tip of the Day - Promotions & Incentives

Read today's tip or listen to it on podcast.

Published: Monday, January 9, 2023

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2024 Buyers Guide Automated Call Distributors

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.
 

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