#contactcenterworld, @netsapiens, @pccwsolutions
Hong Kong, June, 2021 -- HKT (SEHK:6823) Console Connect by PCCW Global has collaborated with NetSapiens, a B2B provider of unified communications, collaboration (UC&C) and contact center (CC) solutions for service providers, to enhance network performance and control for NetSapiens customers globally.
The collaboration enables NetSapiens to extend their global reach and directly connect their service provider customers with on-demand virtual interconnections that can be self-provisioned through the Console Connect portal or via its API.
Customers can use the Console Connect Software Defined Interconnection(R) platform to create private and direct connections to NetSapiens' UC environment, improving overall network performance and security for NetSapiens end-users worldwide.
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The collaboration extends NetSapiens' global sales channel via PCCW Global and the Console Connect platform, which provides direct access to data centres in over 50 countries. Carrier and service provider customers will also be able to directly order NetSapiens' UC solutions through Console Connect's new Meetingplace.
At Meetingplace, users can meet, buy and sell within a growing ecosystem of cloud, data center, SaaS, UcaaS, IX and IoT partners, while making on-demand virtual interconnections between apps, services and one another.
Mr. Michael Glynn, Vice President of Digital Automated Innovation, PCCW Global, said, "I am delighted to not only on-board NetSapiens to the Console Connect ecosystem, but also welcome them as a partner for our new Meetingplace. Our Software Defined Interconnection(R) platform is uniquely positioned to support the global connectivity requirements of NetSapiens service provider and carrier customers, while also placing their market-leading UC products and solutions in the shop window of Console Connect users globally through our Meetingplace."
Mr. Scott Goodwin, Senior Vice President of International Market Development, NetSapiens, said, "I am excited to bring together our leading B2B unified communications (UC&C) solutions with Console Connect's global on-demand connectivity. Through this collaboration, NetSapiens is able to rapidly expand its geographic reach, bringing our technology to a new global audience, enabling our partners to create services under their own brand competitively and securely in a fraction of time, and helping them support the growing requirements of a mobile workforce."
Posted by Veronica Silva Cusi, news correspondent
netsapiens, a member of WISPA, provides advanced Unified Communications software to the industry's leading service providers, allowing them to grow their business and become more profitable with next-generation technologies. The NetSapiens SNAPsolution platform is a reliable solution for service providers looking to deliver a wide range of carrier grade VoIP features and functionality to their end-users. This includes Hosted PBX, SIP trunking, contact centers, device provisioning, multi-tenant user portals and more.
About PCCW Solutions:
PCCW Teleservices is a global contact center and business process outsourcing (BPO) provider skilled in all facets of voice and non-voice customer services, technical support, sales, retention, and other business processes. Our 24/7 operation, supported by technologies, management practices and operational processes, contacts customers in languages that make up over half the world’s population. Our flexible business model is designed to meet client requirements and maximize opportunities from every contact. Leading local and Fortune 500 companies have aligned with our network of multi-channel contact centers throughout Hong Kong, mainland China (Shanghai, Beijing, Guangzhou, Chongqing, Shenzhen), the Philippines, United States, Panama and UK to meet today’s challenges; bringing in benefits to improve service quality and customer satisfaction, increasing revenue generation and cost efficiencies and strengthening market competitiveness.
Published: Tuesday, June 29, 2021
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