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News : Consolidated Communications Launches Virtual Intelligent Agent Solution

#contactcenterworld, @myccitweets

Mattoon, IL, USA, Feb, 2019 -- Consolidated Communications (NASDAQ: CNSL), a broadband and business communications provider, announced it has added a virtual intelligent agent application to its portfolio of products and services that improve and enhance how businesses communicate.

Consolidated’s virtual agent tool is a cloud-based, intelligent automation solution that enables businesses of all sizes to automate many of the routine and repetitive conversations handled by live agents. 

"Businesses can gain significant cost savings by freeing up live agents to focus on more pressing customer needs, which creates added value for our customer’s bottom line," said Doug Abolt, vice president of commercial product marketing at Consolidated Communications. "With the number of calls utilizing voice recognition in the United States expected to grow from three percent to 25 percent over the next three years, we are pleased to be at the forefront of providing options for business to deliver an improved customer experience through an advanced, conversational interaction. Our virtual agent solution integrates seamlessly with Consolidated’s ProConnect Unified Communications call center solution. This is one more way in which we are making it easier for businesses to connect with their customers and clients."

Consolidated is pleased to be partnering with Inference Solutions, a provider of intelligent virtual agent technology for service providers, to power the self-service solution.

"We are thrilled to join together with industry-leading service providers like Consolidated Communications," said Callan Schebella, chief executive officer of Inference Solutions. "Paired with their proven communication offerings, the virtual agent application will provide even more value to their customers, backed by an experienced and dedicated team at Consolidated and their strong partnership with our team."

Built with security in mind, the intelligent agent solution is fully PCI-DSS and HIPAA compliant. 

#contactcenterworld, @myccitweets

Posted by Veronica Silva Cusi, news correspondent
Source: https://globenewswire.com


About Consolidated Communications:
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Today's Tip of the Day - Power Hour

Read today's tip or listen to it on podcast.

Published: Monday, February 25, 2019

Printer Friendly Version Printer friendly version

2021 Buyers Guide Payment Services

 
1.) 
Eckoh

CallGuard, ChatGuard,
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A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
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