News : Consumer Cellular Still Growing in Redmond
May 27, 2014 — Consumer Cellular announced that its call-center workforce has topped 1,000 employees in three locations, with more hiring underway.
Meanwhile, a southeast Bend call center -- Ibex Global, formerly TRG/iSky -- plans to more than double its workforce in coming months, adding 450 employees to the current 400, officials said last week.
Continued hiring at each location has allowed the rapidly growing carrier to handle an increasing volume of calls for new service, new phone orders and customer service consultations.
"At Consumer Cellular, it's all about the people. We are thrilled to have such a smart, dedicated and engaged workforce; they truly are the drivers behind all of the success we've seen within the past several years," said John Marick, CEO of Consumer Cellular.
"We are proud to be a thriving source of job creation in each of our local communities, and we will continue to hire in order to further support local economies, their residents and the growing Consumer Cellular subscriber base."
#contactcenterworld, @consumer_cell, @ibexglobal1
Posted by Veronica Silva Cusi, news correspondent
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About Consumer Cellular Inc.:
Consumer Cellular is the exclusive wireless provider for AARP members and a top-rated carrier that provides no contract cellphones and service plans to those 50+. Founded in 1995 on the belief that everyone should have affordable access to the safety and convenience of cellular service, Consumer Cellular is privately held with more than 570 employees. The Portland, Ore.-based company utilizes the nation's largest voice and data network, covering more than 296 million people - or 97 percent of the U.S. population.
About IBEX Global:
IBEX Global (AIM: IBEX), Headquartered in Washington, DC, delivers onshore, near shore and off shore solutions in 5 countries across 19 call centers maintaining a network of more than 9,000 employees that supports multi-channel inbound and outbound communications via phone, web, chat and email in 20 languages. IBEX is specifically focused on improving and maximizing the customer service experience on behalf of over 70 global clients.
Published: Thursday, May 29, 2014