News : Consumer Forum Starts Helpline for Citizens
Thane, April 7, 2014 -- Now consumers will not have to run from pillar to post to find information on how and where to lodge a complaint against an erring developer or company product. The State Consumer Dispute Redressal Commission has started a helpline number where any citizen can call and get the information as well as assistance regarding the process of registering a complaint, Vilas Pawar, registrar of the commission, said.
Yug Vaiti, a Thane resident said, "Many people do not come forward to file a complaint as there is unawareness among them on how to go about registering a complaint. Now with helpline, there are chances of more people coming forward."
Going by the statistics of the commission, there is pendency of nearly 2,200 cases. "Every month, around 75 complaints are received," a department official said. According to the department of consumer affairs, most of the complaints are pertaining to domestic home appliances, telecom sector or against the builders.
In the past decade, the forum in the MMR received nearly 24,278 complaints, of which nearly 79,499 were pertaining to housing, followed by 4,291 cases related to insurance issues. Surprisingly, Thane region witnessed the maximum number of housing related complaints (approximately 4670).
Meanwhile, in order to improve disposal rate, several NGOs have asked the government to increase members and space for the commission. Some of them have even written a letter to the chief minister highlighting the issue and need for faster disposal of cases, sources said.
Posted by Veronica Silva Cusi, news correspondent
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