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News : Contact Center Compliance and Dialer Software Provider Convoso Announce New API Integration to Benefit Outbound Center

#contactcenterworld, @DNCScrub

Los Angeles, CA, USA, Aug 17, 2021 -- Convoso, a provider of outbound contact center solutions, and Contact Center Compliance, a compliance solution suite, are jointly announcing a new API integration within the Convoso platform to automate filtering of numbers registered with "Do Not Call" lists to remove them from lead dialing lists. The new integration will help customers comply with the TCPA and "Do Not Call" rules, improve administrative efficiency, and minimize the risk of human error when scrubbing lists.

"Do Not Call" (DNC) registries consist of individual consumers who have registered their phone numbers (mobile or landline) to opt out of receiving marketing or promotional calls. To comply with the TCPA and the FTC, outbound call centers must not dial any consumer who has registered with the National Do Not Call Registry, or a state DNC lists.

The new integration gives Convoso customers direct access to within the Convoso dialer so that they can automate lead filtering for both state and national DNC registries. This automation reduces the amount of time it takes to scrub lists, resulting in improved dialing efficiency.

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"TCPA and DNC lawsuits are put-your-lights-out statutes," said Ryan Thurman, CEO of Contact Center Compliance. "Having a real-time scrubbing process for DNC, TCPA, and serial litigators should be a part of every lead buyer, seller, contact center, or enterprise as the stakes are too high. Convoso has made it easy for their customers to scrub for serial litigators, federal and state DNC, line type status, calling time restrictions, state holidays, and ultimately achieve TCPA and DNC safe harbor for risk mitigation and automation for omnichannel campaigns."

"This integration is the best way for our customers to avoid lawsuits related to Do Not Call registries," said Bobby Hakimi, Convoso Chief Product Officer and Co-Founder. "We work hard to keep our customers up-to-date with tools and strategies that support compliance with the TCPA and other regulatory requirements. In our industry, especially today, call center operations have to stay alert on so many fronts. That’s why we’ve partnered with Contact Center Compliance to bring our customers an accelerated track for removing registered DNC numbers from their lead lists."

#contactcenterworld, @DNCScrub

Posted by Veronica Silva Cusi, news correspondent

About Convoso:
Company LogoConvoso’s cloud contact center platform is designed to improve customer interactions and experiences at every stage of your business operations. From designing to executing campaigns and customer service strategies, our platform ensures the user experience and interactions are productive and enjoyable for both your customers and employees alike.
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About Contact Center Compliance:
Company LogoContact Center Compliance is a family-owned company with more than 50 years experience in the teleservices industry. The owners of CCC have operated dozens of call centers in the United States and Canada, staffed by thousands of call center representatives. The mission of Contact Center Compliance Corporation is to provide the tools and information necessary for member users to stay up to date regarding regulatory information and to operate legally.
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Today's Tip of the Day - Be Prepared!

Read today's tip or listen to it on podcast.

Published: Wednesday, August 18, 2021

Printer Friendly Version Printer friendly version

2021 Buyers Guide Business Continuity


CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.

OpsTel Services

The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)


VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.

Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.

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