News : Contact Center Customer Service Consultancy Adds Industry Veteran to the Firm
Oshawa, ON, Canada, Aug, 2017 -- The Taylor Reach Group’s (TRG) CEO and Chief Chaos Officer, Mr. Colin Taylor, announced the addition of Peg Ayers to the Contact Center, Call Center and Customer Experience consulting firm.
"Peg Ayers brings substantial Contact Center and Customer Service experience to Taylor Reach", said Taylor. "Leading large Customer Service Centers for more than 25 years, Peg is undeniably one of the leading Contact Center experts in North America today. Improving processes, engaging employees and managing change within the center with stellar results being reflected in the organization, are just some of the key focuses for Peg – all are well aligned with TRG’s 4 pillars of Contact Center Excellence: people, process, technology, and methodology. "
Peg’s past experience includes leading centers for Office Depot, Office Max, Grand & Toy, Cendant, Affinion Group and Aegis Communications. In addition to earning her Customer Experience Professional Certificate (CCXP), Ayers is also a certified John Maxwell Team speaker and teacher.
"Our team is ecstatic to have Peg on board. She has a gift for developing leaders with great skills and abilities. Coupled with high integrity and a track record of beating the competition through effortless service, Peg is a top-notch leader" Taylor said.
"The success of our clients and of Taylor Reach is due to the expertise of our consultants, each with more than twenty years of hands-on operations and management experience. Peg’s breadth of experience and passion for the industry will ensure that we can continue to help our clients meet and exceed their Contact Center, Customer Service, and Customer Experience goals." Taylor said. "Peg is a great addition and absolute asset for our team"
Posted by Veronica Silva Cusi, news correspondent
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About The Taylor Reach Group:
The Taylor Reach Group is a call center and contact center consultants specializing in customer experience consulting and call and contact center consulting, management, performance, technologies, site selection, tools and assessments. All we do is customer experience and contact center consulting: strategic and tactical. Our contact center and customer experience consultants have helped management in hundreds of contact centers and organizations achieve – and exceed – their business goals.
Published: Tuesday, August 15, 2017