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News : Contact Center Provider NexGen Agency Welcomes Addition to Leadership Team

#contactcenterworld, @nexgenagency

Deerfield Beach, FL, USA, June, 2020 -- NexGen Agency, a global provider of customer experience management and social media solutions, is proud to announce a strategic addition to their leadership team. Frank J. Mona III has joined our organization as an executive consultant in support of assisting both current and future clients in business transformation and migration.

Frank is an accomplished sales, marketing and call center executive with client management, operational and organizational leadership experience across global, national and regional markets-including executive leadership roles with AT&T, Sutherland Global Services and Sunnova Energy Corporation.

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"We are so pleased to have Frank broadening the scope of our leadership team. He brings a wealth of experience in not only the call center world, but in new business development, go to market strategy and client services. His dynamic and creative approach to business will enable us to provide innovative solutions for our clients," NexGen Agency's CEO, Mike Epstein stated.

Frank will be focused on our new division, NexGen Transformation, which is designed to leverage our consulting expertise and partnership with world class service providers to transform your business from "triage to triumph".

#contactcenterworld, @nexgenagency

Posted by Veronica Silva Cusi, news correspondent

About NexGen Agency:
Company LogoWe act as an external customer experience management department, and don’t require much overseeing on your part. Once you update us on your business, goals and objectives, features and roadmap, your custom strategy goes into autopilot mode. From multichannel customer care to social and digital marketing, we create unique action plans, and start handling all the day-to-day work, leaving business owners to focus on growing their business. When you hire an agency like NexGen, you’re not just hiring a single project manager, copywriter, graphic designer, user interface expert or a brand strategist and ambassador. With an agency relationship, you are getting an entire highly experienced team that will consult with you and become an extension of your company. A complete team to effectively lead your company through the entire customer life-cycle journey. We operate different and more efficient than you typical BPO provider. Period.
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Published: Friday, June 26, 2020

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