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News : Contact Center Research Panel Awards Virtual Observer with the Achievement in Workforce Optimization

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CSI’s enterprise contact center workforce optimization (WFO) platform, Virtual Observer (VO), delivers a cloud-friendly WFO offering that assists customers with improving efficiency, simplifying the management of agents and exceeding customer expectations.

"For this year’s Kachina Award for Achievement in Workforce Optimization, Coordinated Systems, Inc. (CSI) presented a description of their comprehensive, cloud-friendly workforce optimization (WFO) solution that provides users an array of ready-made integrations with CRM solutions and other enterprise systems. CSI’s flagship offering, Virtual Observer, impressed the judging panel with its overall capabilities, including advanced analytics for contact centers of all sizes," said Paul Stockford, Chief Analyst at Saddletree Research and a member of the Kachina Award judging panel. "Virtual Observer also includes features that support employee engagement, making it a timely and worthy solution for this year’s Kachina Award."

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The award recognizes outstanding innovation and market leadership as determined by a panel of independent contact center industry experts and customer service professionals.

"We are honored to receive Saddletree Research Award for the ‘Workforce Optimization’ category. Winning this award helps tremendously to validate our commitment to providing a cloud-ready solution with amazing implementations and customer success. This award is extremely important to us as it represents the highest level of feedback from industry experts including journalists, analysts and contact center leaders," said Rich Marcia, Marketing Director for CSI.

The competition for the Workforce Optimization award was incredibly steep and included all of the expected companies, whom ended up taking home some of the other awards, including Verint for "Achievement in Self-Service Solutions", NICE for "Achievement in Robotics", Calabrio for "Achievement in Employee Engagement" and Aspect for "Achievement in Emerging Customer Service Solutions".

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About Coordinated Systems, Inc. (CSI):
Company LogoCoordinated Systems, Inc. delivers enterprise ready call recording and workforce optimization for contact centers.
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Today's Tip of the Day - Crazy But True!

Read today's tip or listen to it on podcast.

Published: Wednesday, December 13, 2017

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2020 Buyers Guide Inbound Call Handling Services

 
1.) 
3Fiftynine

Branches
Calls are received by the right person or department. The right corresponding information is shown to the agent which makes that appointments are handled quicker and more secure.

2.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

3.) 
Connect Assist

Contact Centre Services
We’re a specialist Contact Centre business and market leaders helping socially focused organisations deliver quality support to their clients and service users. We do this by providing 24/7 helplines, software solutions and consultancy services.

Since launching in 2006, we’ve operated at the sharp end of customer service, supporting some of society’s most vulnerable people. We’ve pioneered in our space to become a specialist in helplines, whilst using the most advanced communication and database technologies available.

Our social mission has remained a constant throughout, providing many meaningful career prospects and growth opportunities to people within our local communities and fur...
(read more)
PH: 07973640527

4.) 
Jointly International Inc.

Front Office Solutions
Front office is your Company’s first line of customer interaction and serves as the mirror of your business. Focus on your core business and let our competent staff handle your various front office needs such as:

* Customer Service via chat, email or phone
* Technical Support via chat, email or phone
* Helpdesk
* Virtual Assistant/Receptionist
* Answering Service
* Lead Generation
* Appointment Setting
* Verification
* Surveys
* Debt Recover, Collections
PH: +61 7 5660 6284
 

Survey - Online Event

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