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News : Contact Center World Awards Garanti BBVA's Customer Service Center

#contactcenterworld, @GarantiBBVA

Bilbao, Spain, March, 2021 -- Contact Center World has given two awards to Garanti BBVA, which came in second place in the categories of best call center and best customer service.

In October, Garanti BBVA obtained first place in the categories ‘Best call center’ and ‘Best customer service’ in the Europe, Middle East and Africa regions. After this success, the institution competed in the same edition for first place with the winners of the regions of America, Europe, Middle East and Africa and Asia-Pacific, where it took home the silver medal.

In regards to the awards, Isil Akdemir Evlioglu, Executive Vice President of Garanti BBVA, pointed out that the customer service center is Garanti BBVA most important communication channel. In addition to having voice and image channels, since 2020 it includes written communication solutions with customers as well. The vice president explained that the Garanti BBVA customer service center makes a difference in the quality and content of the service it provides in each interaction. She, too, is committed to technological innovations that allow us to offer solutions focused on improving the client’s experience.



Awards
Garanti BBVA named Best Bank for Cash Management in Turkey once again

Garanti BBVA was recognized as Best Bank for Cash Management in Turkey in 2021 in Global Finance’s annual Best Treasury & Cash Management Banks survey.

In addition, she mentioned that Garanti BBVA provides cutting-edge services in the sector in order to achieve total satisfaction and carry out precise and effective analysis to respond to all customer needs "This award fills us with joy and gives us the necessary motivation to continue improving" said the vice president. "In order to achieve client satisfaction, we will continue working and relying on technology to offer them an unbeatable service and experience in all channels" she added.

About ContactCenterWorld
ContactCenterWorld.com, established in 1999, is the Global Association for Contact Center and Customer Engagement Best Practices. The association has a truly global footprint (members in over 200 countries) and supports 205,000 personal members from enterprises of all sizes with ideas, information and opportunities including best practice awards, conferences and certification programs. Personal membership is free.

About the Global Top Ranking Performers Awards
The ONLY truly Global Awards and Recognition Program in the Contact Center: 79 countries have participated in the awards so far! Contestants compete in 3 different regions: Americas, Asia Pacific & Europe, Middle East & Africa. Regional winners then compete in the Olympics of our industry: The Global World Finals! The awards are 100% fair and unbiased: Sponsors, competitors and partners do not have a judging vote.

#contactcenterworld, @GarantiBBVA

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.bbva.com


About Garanti BBVA:
Company LogoGaranti BBVA, a private bank in Turkey with consolidated assets close to USD 74 billion as of September 30, 2023, provides a wide range of financial services to almost 25 million customers with 18,968 employees through an extensive distribution network, all built on cutting-edge technological infrastructure. In a repetition of its unchanged performance since its establishment in 1998, Garanti BBVA Contact Center, with a qualified team of 1.116, recognizes the importance of quality and consistent service delivery, analyzes customer needs timely and accurately, offers its customers fast and easily accessible services targeted at first call resolution, while maintaining its dedication and contention in the sector with its financial products portfolio composed in line with the Bank’s strategies. With its 67,2 mio contacts in 2023, our Contact Center handled 13% of incoming calls in Turkish financial sector.
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About ContactCenterWorld:
Company Logo# ContactCenterWorld ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 215,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999. www.contactcenterworld.com
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Today's Tip of the Day - What Type Of Relationship Do You Want?

Read today's tip or listen to it on podcast.

More Editorial From Garanti BBVA

Published: Thursday, April 1, 2021

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2024 Buyers Guide Speech Technology

 
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Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


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Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.

Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
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Advanced speech recognition and natural language expertise that routes callers by simply asking ‘how can I help you?’. It allows customers to use their own words to ask for what they want and steers them to the right place.

Menus are eliminated altogether and contact centres can use a single inbound telephone number.
 

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