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News : Contact Center World Awards Garanti BBVA's Customer Service Center

#contactcenterworld, @GarantiBBVA

Bilbao, Spain, March, 2021 -- Contact Center World has given two awards to Garanti BBVA, which came in second place in the categories of best call center and best customer service.

In October, Garanti BBVA obtained first place in the categories ‘Best call center’ and ‘Best customer service’ in the Europe, Middle East and Africa regions. After this success, the institution competed in the same edition for first place with the winners of the regions of America, Europe, Middle East and Africa and Asia-Pacific, where it took home the silver medal.

In regards to the awards, Isil Akdemir Evlioglu, Executive Vice President of Garanti BBVA, pointed out that the customer service center is Garanti BBVA most important communication channel. In addition to having voice and image channels, since 2020 it includes written communication solutions with customers as well. The vice president explained that the Garanti BBVA customer service center makes a difference in the quality and content of the service it provides in each interaction. She, too, is committed to technological innovations that allow us to offer solutions focused on improving the client’s experience.



Awards
Garanti BBVA named Best Bank for Cash Management in Turkey once again

Garanti BBVA was recognized as Best Bank for Cash Management in Turkey in 2021 in Global Finance’s annual Best Treasury & Cash Management Banks survey.

In addition, she mentioned that Garanti BBVA provides cutting-edge services in the sector in order to achieve total satisfaction and carry out precise and effective analysis to respond to all customer needs "This award fills us with joy and gives us the necessary motivation to continue improving" said the vice president. "In order to achieve client satisfaction, we will continue working and relying on technology to offer them an unbeatable service and experience in all channels" she added.

About ContactCenterWorld
ContactCenterWorld.com, established in 1999, is the Global Association for Contact Center and Customer Engagement Best Practices. The association has a truly global footprint (members in over 200 countries) and supports 205,000 personal members from enterprises of all sizes with ideas, information and opportunities including best practice awards, conferences and certification programs. Personal membership is free.

About the Global Top Ranking Performers Awards
The ONLY truly Global Awards and Recognition Program in the Contact Center: 79 countries have participated in the awards so far! Contestants compete in 3 different regions: Americas, Asia Pacific & Europe, Middle East & Africa. Regional winners then compete in the Olympics of our industry: The Global World Finals! The awards are 100% fair and unbiased: Sponsors, competitors and partners do not have a judging vote.

#contactcenterworld, @GarantiBBVA

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.bbva.com


About Garanti BBVA:
Company LogoEstablished in 1946, Garanti Bank is Turkey’s second largest private bank. Garanti is an integrated financial services group operating in every segment of the banking sector including corporate, commercial, SME, payment systems, retail, private and investment banking together with its subsidiaries in pension and life insurance, leasing, factoring, brokerage and asset management, besides international subsidiaries. Implementing an advanced corporate governance model that promotes the Bank’s core values, Garanti has BBVA as its majority shareholder and builds its strategy on the principles of always approaching its customers in a “transparent”, “clear” and “responsible” manner, improving customer experience continuously by offering products and services that are tailored to their needs.
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About ContactCenterWorld:
Company Logo# ContactCenterWorld ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 215,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999. www.contactcenterworld.com
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More Editorial From Garanti BBVA

Published: Thursday, April 1, 2021

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2022 Buyers Guide Messaging Systems

 
1.) 
Amtelco

miSecureMessages
miSecureMessages is an encrypted messaging application designed as a pager replacement for healthcare organizations, call centers, and enterprise environments.

2.) 
eGain Corporation

Messaging Hub
eGain has rearchitected its platform to handle the messaging channels in a new way. eGain Customer Engagement Hub™, the platform that unifies knowledge, AI, analytics, and conversations to ensure that no channel is left in a silo, also powers the eGain Messaging Hub.

3.) 
Startel Corp.

Contact Center Software
Startel is a leading provider of unified communications, business process automation and performance management solutions for contact centers. Since its founding in 1980, Startel has established a loyal customer base from a variety of industries, including contact centers, education, healthcare, insurance and telephone answering service. Startel's solutions are designed to enhance the customer experience, improve employee productivity, reduce operating costs, and increase revenues.

4.) 
Synthetix

Chat
Chat, Synthetix’s multichannel live chat solution offers customer support in real-time, driving huge efficiencies.

When customers have complex queries that require human intervention, live chat proves far more efficient than traditional channels. Not only is it quicker and more convenient than waiting on hold to be dealt with, but with AI-powered features, it produces massive ROI.

With concurrent chat slots, a live key-press feed and AI-predictive suggestions that recommend articles in real-time, Synthetix Chat reduces average handling times by up to 50% compared to standard live chat.
 

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