News : Contact Centers Can Protect Caller Privacy and Curb Fraud with INI SecurePaymentAssistant™
Tualatin, OR, USA, April 8, 2019 -- Interactive Voice Response solutions developer and integrator Interactive Northwest, Inc. (INI) is making it simpler for Avaya contact centers to reassure callers that their personal financial information remains private, with a new agent-assisted secure pay-by-phone application, INI SecurePaymentAssistant™.
INI SecurePaymentAssistant, which integrates with the Avaya Aura(R) Experience Portal, protects sensitive financial data by placing the contact center agent on hold while the caller makes a payment, aiding Payment Card Industry Data Security Standard (PCI DSS) compliance.
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"Regardless of how trustworthy an agent may be, giving an agent your credit card number over the phone feels risky to most people. We designed INI SecurePaymentAssistant to reassure callers that their payment information remains confidential, and then let them transfer back to the same agent. INI SecurePaymentAssistant offers a better customer experience and alleviates awkward financial information exchanges with agents. It also helps protect agents and organizations from accusations of wrongdoing." - Danette Craig, President, Interactive Northwest, Inc.
"CTIntegrations is always looking for ways to enhance CT Suite so that it better serves the needs of today’s contact centers," said Ronny Flaatten, CTO of CTIntegrations. "Adding INI SecurePaymentAssistant to CTSuite equips contact center agents with more tools they can use to serve their callers, without requiring them to learn a new system or exit the desktop."
INI SecurePaymentAssistant is now available through INI and Avaya Business Partners.
Posted by Veronica Silva Cusi, news correspondent
Source: Interactive Northwest, Inc
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About Interactive Northwest Inc:
Interactive Northwest, Inc. (INI) is a provider in developing IVR self-service solutions for enterprise lever contact centers.
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
Published: Wednesday, April 10, 2019
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