News : Calabrio Announces Enhanced Version of Software Suite
Minneapolis, MN, USA, April 13, 2015 -- Calabrio, a provider of contact center workforce optimization (WFO) and analytics software, has released an enhanced version of its Calabrio ONE workforce optimization software to help supervisors, managers and agents work smarter. Calabrio is committed to innovation that provides real value to customers.
New automated processes in Calabrio ONE, such as Intraday Dynamic Scheduling and Automatic Evaluation Queues, are designed to get more done and provide additional value as contact centers continue to grow in size and complexity. Calabrio ONE also has been expanded to increase integration with Avaya platforms, including Avaya IP Office support and Avaya Call Reconciliation.
Posted by Veronica Silva Cusi, news correspondent
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Calabrio, Inc. develops and markets Calabrio ONE®, a comprehensive suite of contact center workforce optimization software that’s easy to implement, use and maintain. Calabrio ONE includes call recording, quality assurance, workforce management, speech analytics and performance-based dashboards and reporting. Calabrio ONE is flexible – providing product bundles and add-ons that make it easy for customers to begin with the right set of applications and features for their business today, then build on their success with new applications and features as their business matures and their needs evolve. Calabrio ONE is built on a modern Web 2.0-based architecture that allows the contact center to integrate new applications easily, as well as personalize and optimize the desktop toolset for each user – agents, supervisors, managers, knowledge workers, and executives.
Published: Tuesday, April 14, 2015