News : Contact Centre Evolution Demands New Communication Solutions
Copenhagen, Denmark, Feb 24, 2014 -- Jabra announces the Jabra BIZ 2300. Completely rethinking the role of the headset, the Jabra BIZ 2300 is a direct response to the changes in contact centres.
Created with the need of the contact centre agent in mind
Today, contact centres play an increasingly important role as the customer's first point of contact, and the role of contact centre agents is being redefined as brand ambassadors. This means your battle to win and maintain customers are fought in the contact centres.
For that reason, it is paramount that each call is dealt with as professionally as possible, with crystal-clear sound, no background noise and quick handling of the customers' needs through the channels of communication (ie, e-mail, chat or phone) that the customer prefers. Holger Reisinger, Jabra Vice-President of Marketing, Products and Alliances, said: "We can see that contact centre agents are major contributors in safeguarding brand perception, and this will only increase in the future. With the Jabra BIZ 2300, we set ourselves the challenge of developing the audio device of brand ambassadors with best-in-class sound performance, built-to-last durability and exceptional comfort."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Feasibility Of An IP Contact Center
More Editorial From Jabra
Jabra is the brand of GN Netcom, a subsidiary of GN Store Nord A/S (GN) - listed on NASDAQ OMX. Jabra employs approximately 925 people worldwide and in 2013 produced an annual revenue which amounted to DKK 2,612 million. Jabra is a world leader in the development, manufacturing, and marketing of a broad range of communications and audio solutions. With a reputation for innovation, reliability, and ease of use that goes back more than two decades, Jabra’s consumer and business divisions produce corded and wireless headsets, plus mobile and in-office speakerphones that empower individuals and businesses through increased freedom of movement, comfort, and functionality.
Published: Wednesday, February 26, 2014