Cookie Preference Centre

Your Privacy

Strictly Necessary Cookies

Performance Cookies

Functional Cookies

Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies
Always Active

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies
Active

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies
Active

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

Targeting Cookies
Active

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

BECOME
A MEMBER
TODAY TO:

Network
Post Content
Enter Awards
+ Much More

CLICK HERE

[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

Dewi Fatimah

Bonifacio I Molle

Via Rahma

477

Ali Şükrü Şahbaz

Sean Hammerle

545

Elsa Puspitasari

346

Faran Niaz

134

Reni Septiana

787

İlknur Şen

Arifin Tellegen

News : Contact Centre Hires More Than 1,000 Employees Following Rapid Expansion

#contactcenterworld

Glasgow, Scotland, Oct 18,2021 -- Contact centre Go-Centric has more than 1,000 employees following a rapid expansion in its workforce.

The outsourcer has grown from 50 workers in three years to more than 1,000 and is on course for continued expansion.

The firm based in Glasgow, whose private sector clients include fashion retailers, has played a key role helping deliver services to governments.

A labour market survey of new employees has revealed that 35% were previously out of work.

The firm has also become an accredited living wage employer and is in the process of being ‘youth verified’ in recognition of its commitment to young workers.

....NOTE - content continues below this message

INVITATION
We invite you and your colleagues to join us LIVE as we take the highest rated industry conference back on the road in 2022 - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

>>>>> FIND OUT MORE: HERE

....CONTENT CONTINUED BELOW

David Harper, chair of go-centric, said: "Over the past three years, everyone at go-centric has worked exceptionally hard to grow the business at such a rapid pace, being guided by our values of respect, integrity and commitment.

"I am incredibly proud of what we have achieved, which is testament to the hard-work and dedication of all our employees."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.insider.co.uk

Read today's tip or listen to it on podcast.

Published: Tuesday, October 19, 2021

Printer friendly version

2022 Buyers Guide
Get Listed
Call Routing Optimization

1.)	Eastwind Communications Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.

2.)

Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.

3.)

OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring