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News : Contact Centre Hires More Than 1,000 Employees Following Rapid Expansion

#contactcenterworld

Glasgow, Scotland, Oct 18,2021 -- Contact centre Go-Centric has more than 1,000 employees following a rapid expansion in its workforce.

The outsourcer has grown from 50 workers in three years to more than 1,000 and is on course for continued expansion.

The firm based in Glasgow, whose private sector clients include fashion retailers, has played a key role helping deliver services to governments.

A labour market survey of new employees has revealed that 35% were previously out of work.

The firm has also become an accredited living wage employer and is in the process of being ‘youth verified’ in recognition of its commitment to young workers.

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INVITATION

We invite you and your colleagues to join us LIVE as we take the highest rated industry conference back on the road in 2022 - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

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....CONTENT CONTINUED BELOW

David Harper, chair of go-centric, said: "Over the past three years, everyone at go-centric has worked exceptionally hard to grow the business at such a rapid pace, being guided by our values of respect, integrity and commitment.

"I am incredibly proud of what we have achieved, which is testament to the hard-work and dedication of all our employees."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.insider.co.uk


Today's Tip of the Day - Voice Mail

Read today's tip or listen to it on podcast.

Published: Tuesday, October 19, 2021

Printer Friendly Version Printer friendly version

2022 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.

3.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
 

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The 17th Annual Best Practices and Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies! Read More...
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