News : Contact Centre Hours Cut Kicks In
Pembrokeshire County, UK, May 11, 2015 -- Pembrokeshire County Council is reducing the opening hours of its telephone contact centre from Monday.
A recent study shows that more than 95% of customers call between the hours of 9am and 5pm, Monday to Friday.
Therefore, from today the centre will be open at these times and no longer from 8am until 6pm.
The council said the move was to "ensure staff are available to take calls at the busiest times of the day."
Customers with emergencies will still be able to contact the council on the emergency telephone number when the telephone contact centre is closed.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - All Customer Touchpoints Need To Provide Service
More Editorial From Pembrokeshire County Council
About Pembrokeshire County Council:
Pembrokeshire County Council is the governing body for Pembrokeshire, one of the Principal Areas of Wales.
Published: Tuesday, May 12, 2015