News : Contact Centre Hours Cut Kicks In
Pembrokeshire County, UK, May 11, 2015 -- Pembrokeshire County Council is reducing the opening hours of its telephone contact centre from Monday.
A recent study shows that more than 95% of customers call between the hours of 9am and 5pm, Monday to Friday.
Therefore, from today the centre will be open at these times and no longer from 8am until 6pm.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
The council said the move was to "ensure staff are available to take calls at the busiest times of the day."
Customers with emergencies will still be able to contact the council on the emergency telephone number when the telephone contact centre is closed.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Don’t Hide Behind A Tape Player!
About Pembrokeshire County Council:
Pembrokeshire County Council is the governing body for Pembrokeshire, one of the Principal Areas of Wales.
Published: Tuesday, May 12, 2015
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.
TTEC (NASDAQ: TTEC) is a global customer experience company that designs, builds and operates captivating omnichannel customer experiences on behalf of the world's most innovative brands. Founded in 1...
|Blue Ocean Contact Centers|
We thrive on delivering critical customer service solutions that go beyond transactional interactions. As such, our goal is to enhance lifetime customer value, providing support that is a reflection o...
For over 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing s...