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News : Contact Centre Moving to New Premises to Accommodate Growth

#contactcenterworld, @cc33sheffield

Sheffield, UK, Dec 1, 2020 -- South Yorkshire based contact centre CC33 is set to move into new premises on Ecclesall Road, in Sheffield, following a period of growth.

CC33 will be consolidating its existing Allen Street and Ecclesall Road offices into one.

The move to the 50,000 sq ft office, named The Portergate, is due to take place before the end of the year and will see the firm occupy the entire building.

CC33 currently operates from three offices in South Yorkshire – two being in Sheffield (Ecclesall Road and on Allen Street in Shalesmoor) and one in Rotherham on Mansfield Road.

Its relocation will see around 200 staff members move into one location to work on a variety of outbound and inbound accounts.


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CC33’s client growth is expected to create around 300 jobs in the Sheffield City Region.

After a series of expansions and client wins the company has already appointed more than 150 extra positions within the business during 2020.

Paul Fletcher, managing director at CC33, said: "We’re thrilled that our current rate of business growth has allowed us to expand into new premises.

"We’ve outgrown our current office space and thanks to a series of high-profile client wins we are able to make the next step.

"This move will benefit the firm enormously and will mean our teams work out of the same office space which in turn will give our clients an even better service.

"CC33 has huge expansion plans for 2021 with existing and new business and we’re really looking forward to this coming into fruition in the future."

#contactcenterworld, @cc33sheffield

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.thebusinessdesk.com


Today's Tip of the Day - Customers Wary Of Fraud Calls

Read today's tip or listen to it on podcast.

Published: Thursday, December 3, 2020

Printer Friendly Version Printer friendly version

2021 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.

2.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.

4.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
 

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