News : Contact Centre Software Company Wins Four Contracts
Queensland, Australia, Nov 23, 2017 -- Contact centre services and solutions company QPC has signed four contracts, including an agreement with the Gympie Regional Council in Queensland.
Alongside the Gympie Regional Council, QPC also won contracts with Unity Water, British American Tobacco, and pharmaceutical provider Pfizer.
All four organisations are replacing legacy solutions, and are aiming to achieve several key objectives, including response rates and exceptional customer experience.
QPC will provide the organisations with infrastructure support for the deployment of cloud-based Genesys PureCloud contact centre software as well as ongoing maintenance.
This includes consulting support and regular health checks to ensure that that the organisations are using the technology to maximum advantage.
As part of the contracts, QPC will also provide hosting for all four organisations through its partner, Comscentre, an Australian-owned, a provider of enterprise-grade communications products and services.
Peter Levine, commercial director, QPC, comments on the contract wins, "We are delighted to win these four new customer deployments operating as they do in market environments where they cannot afford to have any customer downtime."
"Indeed, all these organisations are looking for reliability, security, and flexibility as well as the operational efficiencies of a unified platform to improve performance."
"We look forward to working with them to ensure that their customers can be supported across any channel of their choice with experiences that are smart, fast and in the right context."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Do Your Agents Have All The Right Tools?
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About QPC Ltd.:
QPC helps companies to improve their business performance by enabling their customer service operations to surpass their operational and strategic goals. QPC’s insight, integration, workforce optimisation and capability management systems combined with education and consulting services have a substantial track record of reducing costs, increasing revenues and improving both customer and employee retention within contact centres, back offices and other service environments. QPC has offices in the European, Middle East, African, Asia Pacific and North American regions to give their customers local support when and where they need it.
Published: Friday, November 24, 2017
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