Leeds, UK, July, 2020 -- BrightCloud Group, a contact centre and customer experience provider based in Leeds, is expanding its service offering with the launch of a cloud platform, BCSquared.
Founded in 2011, BrightCloud Group specialises in offering implementation, integration and support services to Cisco contact centres throughout Europe. The group has a team of experts who focus solely on Cisco Contact Centres.
Following on from a period of sustained growth, BrightCloud Group is now further expanding its niche expertise in Cisco contact centre technology.
Alex Morrison, CEO of BrightCloud Group, said: "We understand contact centres and what is required for organisations of any size and stage of their digital transformation. We also recognise that migrating to the cloud is often complex.
"As we focus solely on Cisco Contact Centres here in the UK, we knew we had the in-house capabilities to create an innovative solution that can help to navigate this journey, removing all of the complexities in one package from one service provider.
"BCSquared, our newly developed cloud platform, is the perfect home for contact centres and unified communications. It enables call centres to move to the cloud quickly and efficiently, a process supported by our team of experts who advise and handle each step to make sure that our client’s customer service remains uncompromised throughout."
Posted by Veronica Silva Cusi, news correspondent
About BrightCloud Group:
As one of a select group of channel contact centre specialists, BrightCloud delivers contact centres & customer experience centre designs and solutions. Our mission and values are based on a clear understanding that customer partnership and real engagement is crucial.
Published: Monday, July 13, 2020
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