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News : Contact Centre Providers Unveil Technology Breakthrough for Busy Contact Centres

#contactcenterworld

Leeds, UK, May 7, 2019 -- Leeds-based BrightCloud Group, have announced the launch of CCBox Aloha V4.0, the latest iteration of their contact centre customer experience optimisation solution. CCBox V4.0 was unveiled at EMEAR CCX Technical Partner Summit in Amsterdam.

Developed in Leeds, the home of BrightCloud Group for around a decade, a newly expanded team worked to develop the software.

After considerable investment from the core business into the area of product development, and the hard work of BrightCloud engineers, both new and long-established, CCBox V4.0 enables contact centre managers to forecast, manage and scale to the demands of a modern contact centre, in one single solution.

Alex Morrison, CEO of BrightCloud Group said "CCBox Aloha gives businesses everything they need to achieve customer experience goals, with a combination of tools that helps time-pressed contact centre managers get real actionable insight from the data coming in and going out of their contact centre."

He continued "At the launch in Amsterdam, the product demonstration raised a few eyebrows when we showed some of CCBox’s unique offerings – like creating a bespoke wallboard (a screen showing call volumes and other data) in just 2 minutes. This normally takes several hours and requires an engineer to complete."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businessupnorth.co.uk


About BrightCloud Group:
Company LogoAs one of a select group of channel contact centre specialists, BrightCloud delivers contact centres & customer experience centre designs and solutions. Our mission and values are based on a clear understanding that customer partnership and real engagement is crucial.
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Today's Tip of the Day - Measuring Performance

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Published: Thursday, May 9, 2019

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2020 Buyers Guide Business Continuity

 
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