News : Contact Solutions' Adaptive Fraud Prevention Solution Now Available
Reston, Va. and Atlanta GA, Dec. 10, 2014 -- Payment processors, card program managers, and large financial service institutions now have a new way to fight fraud. Adaptive Fraud Protection, available now from Contact Solutions, is a multi-layered, proactive fraud management solution that recognizes and stops fraudsters and nuisance callers before they create havoc in the contact center, while improving overall authentication processes and the customer experience.
Provided within Contact Solutions' Interactive Voice Response (IVR) service, Adaptive Fraud Protection results from a strategic partnership among Contact Solutions, a provider of sustainable cloud-based customer care solutions improved by business intelligence, IDology, a provider of identity verification and fraud prevention solutions, and Pindrop Security™, a provider of solutions to protect financial services companies and their phone users from account takeover, social engineering, and other attacks.
Fraudsters today conduct sophisticated, multi-pronged attacks on the enterprise. They use IVRs for surveillance and data-gathering as a precursor to phishing with agents that can eventually lead to account takeover. The impact to the liable institution and to the customer increases downstream after transactions occur, when current fraud solutions detect suspicious activity, so it's important to detect and deter fraudsters as early in the process as possible.
Posted by Veronica Silva Cusi, news correspondent
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About Contact Solutions Inc.:
By managing and monitoring hundreds of IVR applications for their clients, Contact Solutions Inc. develops and implements shared IVR systems that helps customers save millions and improve customer satisfaction. CSI IVR applications have been implemented across many vertical markets. By continuously improving our processes and our client applications, our solutions help solve business problems.
IDology, Inc. is an identity and age verification provider headquartered in Atlanta, Georgia with research and development operations located throughout the United States.
Published: Friday, December 12, 2014