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News : Contact Solutions Completes Acquisition of NexxPhase
Reston, VA, USA, Sept 4, 2015 -- Contact Solutions, a provider of cloud-based customer engagement solutions improved by business intelligence, announced it has acquired NexxPhase, a wholly owned subsidiary of business process outsource provider NexxLinx. NexxPhase is a cloud-based provider of virtual customer engagement solutions that rapidly integrate communication channels, customer interactions, and back-office systems.
With the acquisition, Contact Solutions strengthens its interactive voice response (IVR) solution, unique personalization capabilities, fraud management technology, and the company’s recently introduced mobile and web digital customer engagement offering, My:Time™. NexxPhase expands and enhances the company’s portfolio with business process management and agent facing capabilities, enabling the combined company to provide a broader technical suite of solutions to commercial and government clients.
Initial implementations for the GA HCC initiative serve six agencies, including the Division of Family and Children Services, Child Protective Services, and Georgia Department of Corrections (GDC) Probationary Reporting Contact Center.
The integration of the two businesses is underway, with a continued focus on providing exceptional service to the company’s expanded partner and client bases.
Posted by Veronica Silva Cusi, news correspondent
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About Contact Solutions Inc.:
By managing and monitoring hundreds of IVR applications for their clients, Contact Solutions Inc. develops and implements shared IVR systems that helps customers save millions and improve customer satisfaction. CSI IVR applications have been implemented across many vertical markets. By continuously improving our processes and our client applications, our solutions help solve business problems.
Published: Tuesday, September 8, 2015