News : Contact Solutions Completes Acquisition of NexxPhase
Reston, VA, USA, Sept 4, 2015 -- Contact Solutions, a provider of cloud-based customer engagement solutions improved by business intelligence, announced it has acquired NexxPhase, a wholly owned subsidiary of business process outsource provider NexxLinx. NexxPhase is a cloud-based provider of virtual customer engagement solutions that rapidly integrate communication channels, customer interactions, and back-office systems.
With the acquisition, Contact Solutions strengthens its interactive voice response (IVR) solution, unique personalization capabilities, fraud management technology, and the company’s recently introduced mobile and web digital customer engagement offering, My:Time™. NexxPhase expands and enhances the company’s portfolio with business process management and agent facing capabilities, enabling the combined company to provide a broader technical suite of solutions to commercial and government clients.
GO FOR GOLD AND REPRESENT YOUR NATION!
Awards for all levels of staff and a fantastic range of corporate awards for contact centers! Click on the banner for details!
Initial implementations for the GA HCC initiative serve six agencies, including the Division of Family and Children Services, Child Protective Services, and Georgia Department of Corrections (GDC) Probationary Reporting Contact Center.
The integration of the two businesses is underway, with a continued focus on providing exceptional service to the company’s expanded partner and client bases.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Buy Today But Plan For Tomorrow
More Editorial From Contact Solutions Inc.
About Contact Solutions Inc.:
By managing and monitoring hundreds of IVR applications for their clients, Contact Solutions Inc. develops and implements shared IVR systems that helps customers save millions and improve customer satisfaction. CSI IVR applications have been implemented across many vertical markets. By continuously improving our processes and our client applications, our solutions help solve business problems.
Published: Tuesday, September 8, 2015
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
At CGI, we are in the business of satisfying clients. For more than 35 years, we've partnered with U.S. defense, civilian and intelligence agencies to support their mission-essential needs at every st...
Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a business services company. We focus on customer engagement and improving business outcomes for over 450 global clients acr...
Infosys BPO is an end-to-end outsourcing services provider. We address your business challenges through our integrated IT and business process outsourcing solutions. We unlock business value by applyi...