Noetica - A British company, developing software products for the global contact centre market, announced that Contact Solutions Limited has implemented its new SABRE™ (Skills & Ability Based Routing Engine) technology. Integrating the call routing solution with Noetica’s Synthesys™ productivity tools and SmartBound™ outbound dialler, the Swindon-based contact centre ensures agents are connected to customers based on their skills and proven ability, to achieve the best possible outcome on behalf of its clients.
IT Manager at Contact Solutions, Dan Knott, states: "Our clients want the assurance that their customers will always speak with an agent that has the exact skills they need to satisfy their requirements. With SABRE™ we have the ability to prove to organisations that their customers will only ever be paired with the very best agents, based not only on skill, but their recent track record."
Managing Director of Noetica, Steven Brooks states: "Contact Solutions is a 40 agent contact centre that is creating a blueprint for contact centres of all sizes to follow. We first engaged with the company at the start of the Covid-19 pandemic, to enable their agents to work on-site, or from home, using a single platform and the same user interface." Brooks adds: "Now with the integration of SABRE™ they are taking productivity and performance to the next level."
Noetica is a software development company specialising in intuitive, user friendly software for contact centres. Our software platform, Synthesys, is a comprehensive package that provides almost everything you will ever need in order to run and manage a successful, effective and efficient call centre operation. Developed over many years and incorporating a wealth of knowledge and experience of the call centre market, Synthesys is designed to reduce reliance on IT and empower the business functions to become autonomous and extremely agile by delivering integrated applications to the agents’ desktop intelligently and in record time.
Published: Monday, October 19, 2020
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