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News : CALLPROMISE Partners With Virtual Hold Technology
Richmond, VA, USA, Feb 25, 2015 -- CALLPROMISE, a provider in cloud-based callback and virtual queuing technology, announced a partnership with one of its competitors, Akron, Ohio-based Virtual Hold Technology (VHT), to bring better solutions to industries that rely on strong customer service to survive. The partnership aims to help businesses and call centers improve customer satisfaction by eliminating the headaches of hold music and long wait times.
Through an investment in CALLPROMISE, VHT will have a new cloud-based callback solution that can scale to companies of all sizes. This offering will complement VHT's already popular premises-based products. The investment and ability to talk into the VHT sales channel also gives CALLPROMISE a clear path to expand into new markets.
Callback Cloud for Business from CALLPROMISE and VHT routes calls through the cloud engine where they are put in queue for callback. The call times and available agents are managed through the callback/agent interaction. With callback, companies can reduce call abandons, eliminate hold time and increase contact center efficiency.
Posted by Veronica Silva Cusi, news correspondent
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CALLPROMISE offers software-as-a-service offering focused on multi-channel and cloud-based callback
About Virtual Hold Technology:
Virtual Hold Technology’s patented queue management solutions help contact centers meet service level targets with reduced staffing requirements. The Virtual Hold product suite increases customer satisfaction, reduces ASA & abandons, improves service level, increases agent efficiency, and reduces toll and labor expenses.
Published: Monday, March 2, 2015