News : Contact Solutions Reveals Staggering Fraudulant Call Data
Reston, VA, USA, Nov. 2, 2015 -- Contact Solutions, a provider of cloud-based voice and mobile customer engagement solutions improved by business intelligence, announced findings based on data extracted from its Adaptive Fraud Prevention Solution. Proprietary analysis of millions of interactive voice response (IVR) interactions reveals that an astounding one in 360 (1/360) calls are fraudulent, with each individual fraudster accessing multiple accounts, usually with spoofed telephone numbers. An alarming 25% of fraudulent calls lead to the successful compromise of an account.
The analysis also identified how fraudsters conduct malicious activity, citing disposable cellular phones as the primary method (50%), anonymous voice over IP (VoIP) connections (47%), and landlines with spoofed numbers (3%). Fraudsters using cell phones prefer prepaid devices with no contract, while those using VoIP numbers often choose anonymous services to disguise the origin of the call.
GO FOR GOLD AND REPRESENT YOUR NATION!
The 2018 13th annual Top Ranking Performers Global Awards are open until 31st Dec 2017
Awards for all levels of staff and a fantastic range of corporate awards for contact centers! Click on the banner for details!
These statistics illuminate the increasing vulnerability of the contact center, where fraud can be detected in the form of abnormal "probing behavior." Criminals leverage data stolen from data breaches to infiltrate accounts through an organization’s IVR, making it a home base for fraudsters to hijack caller information and gain access to the account balances, deposit activity and more.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Games Trainers Play
More Editorial From Contact Solutions Inc.
About Contact Solutions Inc.:
By managing and monitoring hundreds of IVR applications for their clients, Contact Solutions Inc. develops and implements shared IVR systems that helps customers save millions and improve customer satisfaction. CSI IVR applications have been implemented across many vertical markets. By continuously improving our processes and our client applications, our solutions help solve business problems.
Published: Tuesday, November 3, 2015
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any locati...
Five9 is a provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interact...
Mitel is a global provider of enterprise and small business communications solutions and services. The company focuses on blending powerful infrastructure with an intuitive human interface to deliver ...