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News : ContactCenterWorld Announces 2019 Top Ranking Performers Awards Winners – Best in the World


Thunder Bay Canada and Barcelona Spain - December 2019 -- ContactCenterWorld is pleased to announce the winners of the 14th Top Ranking Performers Awards - Best in the World 2019.

The best and brightest in the contact center industry all around the World were recognized and awarded medals and were ranked Best in the World 2019. The award winners were announced at an awards ceremony during the gala dinner at Fairmont Rey Juan Carlos in Barcelona on the 6th of December.

The awards included, Best in the World for:

  • The Best Contact Centers (broken down by in-house and outsourced)
  • The Best Individuals – from frontline to leaders (broken down by in-house and outsourced)
  • The Best Customer Service (broken down by in-house and outsourced)
  • The Best Technology Innovation (broken down by in-house and outsourced)
  • The Best Strategic Programs (broken down by in-house and outsourced)

For a full list of winners go to this link 2019 Global Award Winners:

The NEXT Generation Contact Center (CC) & Customer Experience (CX) conference hosted 100% regional award winners from around the World and successfully showcased the best practices and stellar achievements of participating finalists! Delegates from over 20 countries listened and learned what makes these award winners the best at what they do.

The event highlighted the industry’s commitment to continuous improvement and offered competing companies and delegates a unique opportunity to sit in on presentations by industry peers and competitors from all around the World. Delegates could rate the Top Ranking Performers finalists on their presentations, thereby contributing to the rigorous and unbiased judging process.

With more than 1500 entries annually across the 3 participating regions, the awards program is regarded as one of the most prestigious events amongst leading industry professionals.

In announcing the winners for the 2019 Best in the World, Raj Wadhwani President of added, ‘It was another fantastic year for the industry! The elite came along, they shared their best practices and ideas openly and the audience voted for the best. It was a true Masterclass in contact center best practices. Thank you so much to everyone from around the globe for being part of The World Largest Contact Center Association! If you want to show your success enter The 2020 awards which are now OPEN ‘

Gold Medal Award winner Cândido Ferreira of Manpower Group Portugal added, " It's a great honour. All my life I worked in the contact center industry. Being recognized by the other contact center professionals all around the world is really great. It’s great recognition to the market in Portugal. More 5,000 agents in Portugal are waiting for these awards! And these awards go for them."

"It's been quite a long journey, it's been a stressful journey – a lot of preparation, but I really didn’t come here to win, to be honest, I can here to share some of my best practices and some things that can make a difference in other contact centres. Clearly it worked, people found value and they voted and I appreciate that so much. For me its a bigger honour than anything else because people take value in what I had to present and I am always learning from them so it's great!" added Gold Medal Award Winner Yuri Zager of Smollen South Africa

Gold Medal Award Winner Dave Darcy of Vonage added "It was amazing to be the Champion in EMEA, to be the World Champion is a dream, without a doubt the best night in my professional career, it’s amazing"

"The feeling is amazing. This is a recognition of the teams' achievement and the Gold Award goes to my team back in Saudi Arabia. They work very hard day and night and they are the best" added Khaled Ramadan of Bank Aljazira and Gold Medal Award Winner

Gold Medal Award Winner Brian Ford at Samsung UK & Ireland told us, "We are delighted. It’s a real representation of true partnership between not only Samsung UK & Ireland but our partners in Teleperformance in the Philipinnes. It's a great result. It's the first time we have been in these awards and we wanted to really put ourselves forward to see if we could be ranked against the best in the World for everything we managed to achieve in partnership together over in the Philippines and it's been great"

In presenting the 2019 awards, ContactCenterWorld also announced 2020, ‘15th Annual’ Global Top Ranking Performers Awards are now open. Centers and individuals can compete in 3 Regions: Americas, Asia Pacific, and Europe, Middle East & Africa. Regional winners then compete in the Global World Finals in November 2020! Learn more:

established in 1999, is the Global Association for Contact Center and Customer Engagement Best Practices. The association has a truly global footprint (members in over 200 countries) and supports 205,000 personal members from enterprises of all sizes with ideas and information.


About ContactCenterWorld:
Company LogoContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 205,000 corporate 'individual' members have joined the association's website ''. We were established in 1999.
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Today's Tip of the Day - Please Hold…

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Published: Wednesday, December 11, 2019

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