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News : ContactCenterWorld Announces 2019 Top Ranking Performers Awards Winners – Best in the World

#contactcenterworld

Thunder Bay Canada and Barcelona Spain - December 2019 -- ContactCenterWorld is pleased to announce the winners of the 14th Top Ranking Performers Awards - Best in the World 2019.

The best and brightest in the contact center industry all around the World were recognized and awarded medals and were ranked Best in the World 2019. The award winners were announced at an awards ceremony during the gala dinner at Fairmont Rey Juan Carlos in Barcelona on the 6th of December.

The awards included, Best in the World for:

  • The Best Contact Centers (broken down by in-house and outsourced)
  • The Best Individuals – from frontline to leaders (broken down by in-house and outsourced)
  • The Best Customer Service (broken down by in-house and outsourced)
  • The Best Technology Innovation (broken down by in-house and outsourced)
  • The Best Strategic Programs (broken down by in-house and outsourced)

For a full list of winners go to this link 2019 Global Award Winners: https://www.contactcenterworld.com/worldawards/award-rankings.aspx?id=426bc12d-657a-429a-8e74-0aaeed100cf8

The NEXT Generation Contact Center (CC) & Customer Experience (CX) conference hosted 100% regional award winners from around the World and successfully showcased the best practices and stellar achievements of participating finalists! Delegates from over 20 countries listened and learned what makes these award winners the best at what they do.

The event highlighted the industry’s commitment to continuous improvement and offered competing companies and delegates a unique opportunity to sit in on presentations by industry peers and competitors from all around the World. Delegates could rate the Top Ranking Performers finalists on their presentations, thereby contributing to the rigorous and unbiased judging process.

With more than 1500 entries annually across the 3 participating regions, the awards program is regarded as one of the most prestigious events amongst leading industry professionals.

In announcing the winners for the 2019 Best in the World, Raj Wadhwani President of ContactCenterWorld.com added, ‘It was another fantastic year for the industry! The elite came along, they shared their best practices and ideas openly and the audience voted for the best. It was a true Masterclass in contact center best practices. Thank you so much to everyone from around the globe for being part of The World Largest Contact Center Association! If you want to show your success enter The 2020 awards which are now OPEN ‘

Gold Medal Award winner Cândido Ferreira of Manpower Group Portugal added, " It's a great honour. All my life I worked in the contact center industry. Being recognized by the other contact center professionals all around the world is really great. It’s great recognition to the market in Portugal. More 5,000 agents in Portugal are waiting for these awards! And these awards go for them."

"It's been quite a long journey, it's been a stressful journey – a lot of preparation, but I really didn’t come here to win, to be honest, I can here to share some of my best practices and some things that can make a difference in other contact centres. Clearly it worked, people found value and they voted and I appreciate that so much. For me its a bigger honour than anything else because people take value in what I had to present and I am always learning from them so it's great!" added Gold Medal Award Winner Yuri Zager of Smollen South Africa

Gold Medal Award Winner Dave Darcy of Vonage added "It was amazing to be the Champion in EMEA, to be the World Champion is a dream, without a doubt the best night in my professional career, it’s amazing"

"The feeling is amazing. This is a recognition of the teams' achievement and the Gold Award goes to my team back in Saudi Arabia. They work very hard day and night and they are the best" added Khaled Ramadan of Bank Aljazira and Gold Medal Award Winner

Gold Medal Award Winner Brian Ford at Samsung UK & Ireland told us, "We are delighted. It’s a real representation of true partnership between not only Samsung UK & Ireland but our partners in Teleperformance in the Philipinnes. It's a great result. It's the first time we have been in these awards and we wanted to really put ourselves forward to see if we could be ranked against the best in the World for everything we managed to achieve in partnership together over in the Philippines and it's been great"

In presenting the 2019 awards, ContactCenterWorld also announced 2020, ‘15th Annual’ Global Top Ranking Performers Awards are now open. Centers and individuals can compete in 3 Regions: Americas, Asia Pacific, and Europe, Middle East & Africa. Regional winners then compete in the Global World Finals in November 2020! Learn more: https://www.contactcenterworld.com/worldawards/

About ContactCenterWorld.com

ContactCenterWorld.com,
established in 1999, is the Global Association for Contact Center and Customer Engagement Best Practices. The association has a truly global footprint (members in over 200 countries) and supports 205,000 personal members from enterprises of all sizes with ideas and information.

#contactcenterworld


About ContactCenterWorld:
Company LogoContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 205,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999.
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Today's Tip of the Day - Can You measure It?!

Read today's tip or listen to it on podcast.

Published: Wednesday, December 11, 2019

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2020 Buyers Guide Consultancies

 
1.) 
Call Center Masters

Giving consulting services to call centers

2.) 
CC-CMM Certification Institute

CC-CMM Certification

3.) 
COPC

Service Journey Thinking
Service Journey Thinking is a comprehensive approach for improving the experience customers have along the service journey. It considers the service journey not only from the customer’s perspective, but it also examines the components that support the experience, including people, technology, processes and policies. By applying Service Journey Thinking, COPC Inc. helps brands promote greater efficiency, improved performance and reduced cost within their operations. For customers, this means reduced effort, improved satisfaction and enhanced loyalty.
PH: 1.407.304.9032

4.) 
CTCOMM

Genesys PureConnect
Call Centers, Contact Centers and Cloud Solutions Consultancies

5.) 
Customer Support Asia

Offshoring
Customer Support Asia assures the success of service offshoring initiatives in the Philippines. Our consultancy serves both:
- clients that have service partners in the Philippines, and need to implement a major service initiative (performance/CX improvement, service change, site expansion, etc); and
- clients that desire to outsource services to the Philippines for the first time, and need expert help to qualify an an "ideal fit" partner, and manage an end-to-end service transition

We support both contact center services and "back office" BPO projects, limiting our practice to sites in the Philippines
PH: +1 919 446 5114

6.) 
CX Central

Contact Centre Specialist Consulting
CX Consult provides specialist contact centre consulting with decades of experience across Australia and Asia/Pacific lead by industry expert Justin Tippett. Services include health checks, optimisation, outsourcing (local and offshore), technology upgrades, strategy and more.

Whether you have a 5 seat contact centre or a large multi-site operation we'll provide you with expert advice to ensure you can achieve your business objectives.
PH: +61 3 9008 7287

7.) 
ERIC YOUNG ASSOCIATES (Tele-Centre Assist Inc.)

Contact Center Consulting & Profit Improvement (Lean Six Sigma), Inside Sales, Efficiencies, Call Center Audit, Technology & vendor selection, Telephony, Recruiting, Training, Performance Management, Customer Journey Mapping, Software (CRM) Implementations
PH: (416) 498-9440

8.) 
Lieber & Associates

Contact Center Consulting
Lieber & Associates assists organizations with contact center issues.This includes management, processes, training, and technology. The firm's assessments evaluate and make recommendations for 15 call center areas ranging from call seasonalities to staffing to better use of the telephone systems. Contact center technology services range from new technology selection and implementation to problem-solving and optimization to technical trouble-shooting. Senior consultants have more than 20 years of experience each and are leaders in their discipline. Clients span most business sectors.
PH: +1-773-325-0608

9.) 
Mpathy Plus

Mpathy Plus transform service, improve performance and provide operational support. We work in all areas of customer service and contact centres from initial strategy, feasibility studies, business cases, project management through to operational reviews, resource planning etc. We are independent and have vast experience of implementing, managing and changing contact centres and the customer experience.
PH: 08450 569800

10.) 
Outsourcing Solutions Europe

Outsourcing Solutions Europe is an advisory firm that helps companies to find the right contact center/BPO partner to serve European customers

11.) 
proceo.consulting

We can help You boost Your business results by:

- Building or developing high performing multi-channel customer care operations

- Improving metrics like Customer Satisfaction, Net Promoter Score (NPS), Customer Effort Score (CES), First Contact Resolution (FCR), Customer Retention rate, Inbound conversions

- Developing Your teams' skills to excel front and back-office operations and Customer relations

- Preparing and executing efficient Voice of the Customer and Customer Advocacy approach

- We will help You manage challenges and risks when changes affect people, operations and technology.

12.) 
SCC Services Group

Contact Center Operations Performance Management
In today’s competitive business environment, contact center and marketing professionals are constantly challenged to manage a growing business, achieve superior performance levels and at times are asked to support services and products that are becoming more complex.

Faced with this reality, the consulting disciplines that SCC Services Group focuses on are operations management and service delivery excellence in the customer service, contact center and brand marketing arenas.

Our consulting practice puts emphasis on:

- Contact Center Operational Assessments
- Human Capital Management
- Organizational Structure
- Brand Marketing
- Strategic Planning
- Sales and Customer Care Tra...
(read more)
PH: 954-444-3668

13.) 
The Taylor Reach Group

Established in 2003, The Taylor Reach Group is an award winning, call, contact centre and customer experience consulting and advisory firm. The company is based in Toronto and has offices in New York, Atlanta, Washington, Ottawa, London, Bangalore, Hong Kong and Beijing. We are vendor agnostic and do not partner with technology or outsource agencies. The only one who pays us are our clients. Each of our consultants possess a minimum of 20 years of ‘hands-on’ call/contact center operational management experience. We do not sell the pyramid, the seasoned experts you deal with through the sales process are the same people who will complete your project.
Taylor Reach has worked with contact cen...
(read more)
PH: 8663343739

14.) 
Triad Services

Services Triad is a consulting firm with experience in the field of customer relations. He will celebrate his 25th professional anniversary in 2021. His facilitation skills and creativity allow him to work on many transformations related to the operational management challenges of customer contact centers.
With the support of his consulting team, he collaborates to many projects in Canada and abroad for public and private sector organizations. More than 275 consulting assignments and 150 benchmarking studies are part of his curriculum.
PH: 514-738-2197
 
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