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News : ContactCenterWorld is Proud to Announce the 2021 Global Top Ranking Performers Awards Winners in The Best in APAC

#contactcenterworld

Thunder Bay, Ontario, September 14, 2021
--
ContactCenterWorld is pleased to announce the winners of the 16th Annual Global Top Ranking Performers Awards from Best in Asia Pacific. The award winners were announced at awards online ceremony on the 13th of September attended by over 300 top industry professionals from the region.

Commenting on the winners Raj Wadhwani, President of ContactCenterWorld.com added "The passion and determination demonstrated during these challenging times were just inspiring. The entrants put substantial effort into presenting their best ideas and they were even better than last year. I have to say I am so impressed and so were the judges who had such a difficult task as so many entrants were simply stellar!

 

Gold Medal Award winner Nathalya Wani Sabu of Bank Central Asia, Executive Vice President “Participating in Contact Center World is the best decision we ever had to develop and sharpen the capacity of our team members. The concept of this event allows us to compete and learn at the same time and of course, as representatives of our company and our nation, we can show the world that the practice of the contact center industry in Indonesia is recognized as the best and inspire others to do the same or even more.

And I believe that through competition we can improve our competence, and it can increase our level and value as a person and as a professional. Thank you Raj for hosting such a great event for us to learn and compete fairly.”

Gold Medal Award winner Muhammad Noorman Falaq of Grab, Head Of CX Project Manager added "We present this BEST CX Organization Gold award to our consumers and partners. And we are very thankful that the judges and the industry recognize our mission to empower and elevate the quality and economy of communities ".

Gold Medal Award winner Nugroho Juli Purnama of Directorate General of Treasury, Head of Customer Service " I was so excited to hear when Raj called my name as the gold winner yesterday. This was everybody's achievement in our contact center. It’s also an honor that ContactCenterWorld has choose me among other participants in the best Operational Manager category. But we have to realize that this achievement will not stop us, just because we won the gold medal, we want to continue and show the world on how our contact center values has driven us to delivered the best services to our society.".

Gold Medal Award winner Tine Ervina of Bukalapak, AVP Cust. Satisfaction Management "So happy and excited is the most dominating feeling when you can win a gold medal in one of the world-class competitions. But the most important thing, it's also brought my team/ company/ nation to the next level, always focusing on the company's quality of service for our beloved customers. So don't forget to celebrate this victory with our customers too!.".

Gold Medal Award winner Rudyanto Setia of Bank Central Asia, Tbk, Manager "Im so honored and grateful and humbled for this award. Big thanks to CCW and BCA for the opportunity. And for all the support and kindness that I received. For the best contact center around the world in the future! Thank you. Moving To The Next Level!".

Gold Medal Award winner, Retno Widowati of Pertamina "With a peaceful mind, I am learning from my learnings and being open to learn something new. My GOLD will be my new booster for the next step in my career!"

Gold Medal Award winner, Maximilian Rio V. Lim of PT Visionet Internasional (OVO) "ContactCenterWorld Awards is a LIFECHANGING EXPERIENCE and make sure to give your best to INSPIRE"

The list of Gold medal winners is shown below (a full list is featured on the awards pages of ContactCenterWorld.com)

Gold Medal Winners:

Company Awards

Bank Indonesia for Best Contact Center

Bank Central Asia, Tbk for Best Contact Center

Blibli.com for Best Contact Center

PT PLN (Persero) for Best Contact Center

Telkomsel for Best Contact Center

Pertamina for Best Contact Center

Bank Central Asia, Tbk for Best CX Branch / Retail Service

Telkomsel for Best CX Branch / Retail Service

Grab Indonesia for Best Organizational CX

Bank Central Asia, Tbk for Best Organizational CX

Telkomsel for Best Organizational CX

Pertamina for Best Organizational CX

Grab Indonesia for Best Emergency Services Center

Bank Central Asia, Tbk for Best HelpDesk

Tokopedia for Best Help Desk

LinkAja for Best Help Desk

Bank Indonesia for Best Public ServicesCenter

Pertamina for Best Public Services Center

Bank Central Asia, Tbk for Best Customer Loyalty Program

Pertamina for Best Customer Loyalty Program

DHL Express Pakistan (PVT) Limited for Best In Customer Service

Tokopedia for Best In Customer Service

Bank Central Asia, Tbk for Best In Customer Service

Tokopedia for Best Technology Innovation- Internal Solution

Bank Indonesia for Best Technology Innovation- Internal Solution

Bank Central Asia, Tbk for Best Technology Innovation - Internal Solution

Blibli.com for Best Technology Innovation - Internal Solution

PT Wyeth Nutrition Sduaenam for Best Technology Innovation - Internal Solution

Telkomsel for Best Technology Innovation- Internal Solution

Bank Central Asia, Tbk for Best Technology Innovation Award Vendor - Self-service Solution

Bank Central Asia, Tbk for Best use of Self-service Technology

Pertamina for Best use of Self-service Technology

Bank Central Asia, Tbk for Best Community Spirit

Tokopedia for Best Contact Center Design Award

Bank Central Asia, Tbk for Best Contact Center Design Award

Grab Indonesia for Best Emergency Services Center

Bukalapak for Best Employee Engagement

Bank Central Asia, Tbk for Best Employee Engagement

Blibli.com for Best Employee Engagement

Telkomsel for Best Employee Engagement

Tokopedia for Best Home / Remote Agent Program

Directorate General of Treasury for Best Home / Remote Agent Program

LinkAja for Best Home / Remote Agent Program

Bank Central Asia, Tbk for Best use of Social Media in the Contact Center

PT PLN (Persero) for Best use of Social Media in the Contact

Telkomsel for Best use of Social Media in the Contact Center

Blibli.com for Best use of Social Media in the Contact Center

Bank Indonesia for Best use of Social Media in the Contact Center

PT Nestle Indonesia for Best use of Social Media in the Contact Center

Pertamina for Best use of Social Media in the Contact Center

Bank Central Asia, Tbk for Green Contact Center

Tokopedia for Green Contact Center

BT Financial Group for Best Crisis Management Campaign

Bank Central Asia, Tbk for Best Crisis Management Campaign

LinkAja for Best Crisis Management Campaign

Telkomsel for Best Crisis Management Campaign

Tokopedia for Best Direct Response Campaign

Bank Central Asia, Tbk for Best Direct Response Campaign

Tokopedia for Best Employee Wellness Program

Bank Central Asia, Tbk for Best Employee Wellness Program

Telkomsel for Best Employee Wellness Program

PT Visionet International for Best Improvement Award - External Consulting / Training Service –

LinkAja for Best Improvement Award -External Consulting / Training Service

Bank Central Asia, Tbk for Best Incentive Scheme

LinkAja for Best Incentive Scheme

Bank Central Asia, Tbk for Best Outbound Campaign

Sykes Asia, Inc. for Best Outsourcing Partnership & Harman International for Best Outsourcing Partnership

Bank Central Asia, Tbk for Best Recruitment Campaign

BANK BRI for Best Recruitment Campaign

PT. Bank CentralAsia, Tbk for Best Sales Campaign - Inbound or Outbound

 

Individual Award Winners

Via Rahma of PT. Bank Central Asia, Tbk for Best CX Champion

Melody Halim of Blibli.com for Best CX Champion

Yogi Prabowo of PT. Bank Central Asi a, Tbk for Best Analyst

Agus Gunawan of Telkomsel for BestAnalyst

Tine Ervina of Bukalapak for Best Contact Center Executive / Director

Maria Wibisono of PT. Bank Central Asia,Tbk for Best Contact Center Executive / Director

Rendar Mahardhika Putra of Coca-Cola Europacific Partners Indonesia for Best Contact Center Executive / Director

Nugroho Juli Purnama of Directorate General of Treasury for Best Contact Center Operational Manager

Sindhu Porwal of ICICI Lombard General Insurance Co. Ltd. (India) for Best Contact Center Operational Manager

Faldy Yudy of PT. Bank Central Asia, Tbk for Best Contact Center Operational Manager

Siska Utari of Pertamina for Best Contact Center Operational Manager

Adryansyah Adryansyah of LinkAja for Best Contact Center Operational Manager

Keevin Andita Yuwono of PT. Bank Central Asia, Tbk for Best Contact Center Sales Professional

Mochamad Wildan Nur Iman of Telkomsel for Best Contact Center Sales Professional

Erik Purwadi of PT. Bank Central Asia,Tbk for Best Contact Center Supervisor

Zulfa Riza Yogatama of Telkomsel for Best Contact Center Supervisor

Arik Dediyono of PT. Bank Central Asia,Tbk for Best Contact Center Support Professional - HR

Silda Agnesti of LinkAja for Best Contact Center Support Professional - HR

Irwan Setiawan of PT. Bank Central Asia,Tbk for Best Contact Center Support Professional - IT

Romi Vander Hasiholan Sibarani of PT.Bank Central Asia, Tbk for Best Contact Center Support Professional - Workforce Planning

Merry Louise Gabriela Chandra of PT.Bank Central Asia, Tbk for Best Contact Center Trainer

Achatta Sindy Leomarti of Telkomsel for Best Contact Center Trainer

Mery Susanti of Bank Negara Indonesia for Best Customer Service Manager

Jayanti Zainal of PT. Bank Central Asia,Tbk for Best Customer Service Manager

Donny Nandika of Tokopedia for Best Customer Service Manager

Nico Lase of PT. Bank Central Asia, Tbk for Best Customer Service Professional

Dery Aryana Sakti of Pertamina for Best Customer Service Professional

Linawaty Dwi Halianto of PT. Bank Central Asia, Tbk for Best Project Manager

Andi Husnul Hatimah of PT. Bank Central Asia, Tbk for Best Sales Manager

Dedi Setiawan of Bank Indonesia for Client Services Manager

Angela Wanodya Sawangi of PT. Bank Central Asia, Tbk for Client Services Manager

Dewi Kartika Hadi of Tokopedia for Quality Auditor

Nur Ichsanto of Telkomsel for Quality Auditor

 

The NEXT Generation Contact Center (CC) & Customer Experience(CX) Conference hosted some of the leading names in the contact center industry and successfully showcased the best practices and stellar achievements of participating finalists.

The conference highlighted the industry’s commitment to continuous improvement and offered competing companies and delegates a unique opportunity to sit in on presentations by industry peers and competitors from Asia Pacific. Delegates could rate the Global Top Ranking Performers finalists on their presentations, thereby contributing to the rigorous and unbiased judging process.

ContactCenterWorld,Global Top Ranking Performers Awards is the most prestigious awards program devoted to the contact center (CC) & customer experience (CX)industry! It has been organizing only truly global awards in the industry for 16years.

More than 2000 entries from organizations and individuals in 80 nations were submitted to the awards this year. The best in the region were recognized with this award ceremony.

The Global Top Ranking Performers Awards recognizes some of the best individuals and companies who strive for the highest level of customer experience, tech innovation, business strategies& employee engagement in our industry.

ContactCenterWorld will host The NEXT Generation Contact Center (CC) & Customer Experience (CX) Europe, Middle East & Africa and North & South Americas conference, one of the most important events in the industry.

For more information: https://www.contactcenterworld.com/conferences/

About ContactCenterWorld.com

ContactCenterWorld.com, established in 1999, is the Global Association for Contact Center and Customer Engagement Best Practices. The association has a truly global footprint (members in over 200 countries) and supports 210,000 personal members from enterprises of all sizes with ideas, information and opportunities including best practice awards, conferences and certification programs. Personal membership is free and available at this link http://www.contactcenterworld.com/register.aspx

About the Top Ranking Performers Awards - Best Practice Awards

  • It is presented by The World’s Largest Contact Center Association, ‘ContactCenterWorld’: 210,000+ members from more than 200 countries.

  • The ONLY truly Global Awards and Recognition Program in the Contact Center: 80 countries have participated in the awards so far!

  • Compete in 3 different regions: Americas, Asia Pacific & Europe, Middle East & Africa. Regional winners then compete in the Olympics of our industry: The Global World Finals!

  • Our awards are 100 % fair and unbiased: Sponsors, competitors and partners do not have a judging vote.

  • It gives everyone an equal chance to win: Categories are broken by sizes and inhouse, outsource distinction.

  • Established in 2006

    #contactcenterworld


About ContactCenterWorld:
Company LogoContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 205,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999.
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Today's Tip of the Day - Lifetime Of A Number

Read today's tip or listen to it on podcast.

Published: Tuesday, September 14, 2021

Printer Friendly Version Printer friendly version

2021 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.

2.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.

4.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
 

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