Thunder Bay, Ontario, September 14, 2021 --ContactCenterWorld is pleased to announce the winners of the 16th Annual Global Top Ranking Performers Awards from Best in Asia Pacific. The award winners were announced at awards online ceremony on the 13th of September attended by over 300 top industry professionals from the region.
Commenting on the winners Raj Wadhwani, President of ContactCenterWorld.com added "The passion and determination demonstrated during these challenging times were just inspiring. The entrants put substantial effort into presenting their best ideas and they were even better than last year. I have to say I am so impressed and so were the judges who had such a difficult task as so many entrants were simply stellar!
Gold Medal Award winner Nathalya Wani Sabu of Bank Central Asia, Executive Vice President “Participating in Contact Center World is the best decision we ever had to develop and sharpen the capacity of our team members. The concept of this event allows us to compete and learn at the same time and of course, as representatives of our company and our nation, we can show the world that the practice of the contact center industry in Indonesia is recognized as the best and inspire others to do the same or even more.
And I believe that through competition we can improve our competence, and it can increase our level and value as a person and as a professional. Thank you Raj for hosting such a great event for us to learn and compete fairly.”
Gold Medal Award winner Muhammad Noorman Falaq of Grab, Head Of CX Project Manager added "We present this BEST CX Organization Gold award to our consumers and partners. And we are very thankful that the judges and the industry recognize our mission to empower and elevate the quality and economy of communities ".
Gold Medal Award winner Nugroho Juli Purnama of Directorate General of Treasury, Head of Customer Service " I was so excited to hear when Raj called my name as the gold winner yesterday. This was everybody's achievement in our contact center. It’s also an honor that ContactCenterWorld has choose me among other participants in the best Operational Manager category. But we have to realize that this achievement will not stop us, just because we won the gold medal, we want to continue and show the world on how our contact center values has driven us to delivered the best services to our society.".
Gold Medal Award winner Tine Ervina of Bukalapak, AVP Cust. Satisfaction Management "So happy and excited is the most dominating feeling when you can win a gold medal in one of the world-class competitions. But the most important thing, it's also brought my team/ company/ nation to the next level, always focusing on the company's quality of service for our beloved customers. So don't forget to celebrate this victory with our customers too!.".
Gold Medal Award winner Rudyanto Setia of Bank Central Asia, Tbk, Manager "Im so honored and grateful and humbled for this award. Big thanks to CCW and BCA for the opportunity. And for all the support and kindness that I received. For the best contact center around the world in the future! Thank you. Moving To The Next Level!".
Gold Medal Award winner, Retno Widowati of Pertamina "With a peaceful mind, I am learning from my learnings and being open to learn something new. My GOLD will be my new booster for the next step in my career!"
Gold Medal Award winner, Maximilian Rio V. Lim of PT Visionet Internasional (OVO) "ContactCenterWorld Awards is a LIFECHANGING EXPERIENCE and make sure to give your best to INSPIRE"
The list of Gold medal winners is shown below (a full list is featured on the awards pages of ContactCenterWorld.com)
Gold Medal Winners:
Bank Indonesia for Best Contact Center
Bank Central Asia, Tbk for Best Contact Center
Blibli.com for Best Contact Center
PT PLN (Persero) for Best Contact Center
Telkomsel for Best Contact Center
Pertamina for Best Contact Center
Bank Central Asia, Tbk for Best CX Branch / Retail Service
Telkomsel for Best CX Branch / Retail Service
Grab Indonesia for Best Organizational CX
Bank Central Asia, Tbk for Best Organizational CX
Telkomsel for Best Organizational CX
Pertamina for Best Organizational CX
Grab Indonesia for Best Emergency Services Center
Bank Central Asia, Tbk for Best HelpDesk
Tokopedia for Best Help Desk
LinkAja for Best Help Desk
Bank Indonesia for Best Public ServicesCenter
Pertamina for Best Public Services Center
Bank Central Asia, Tbk for Best Customer Loyalty Program
Pertamina for Best Customer Loyalty Program
DHL Express Pakistan (PVT) Limited for Best In Customer Service
Tokopedia for Best In Customer Service
Bank Central Asia, Tbk for Best In Customer Service
Tokopedia for Best Technology Innovation- Internal Solution
Bank Indonesia for Best Technology Innovation- Internal Solution
Bank Central Asia, Tbk for Best Technology Innovation - Internal Solution
Blibli.com for Best Technology Innovation - Internal Solution
PT Wyeth Nutrition Sduaenam for Best Technology Innovation - Internal Solution
Telkomsel for Best Technology Innovation- Internal Solution
Bank Central Asia, Tbk for Best Technology Innovation Award Vendor - Self-service Solution
Bank Central Asia, Tbk for Best use of Self-service Technology
Pertamina for Best use of Self-service Technology
Bank Central Asia, Tbk for Best Community Spirit
Tokopedia for Best Contact Center Design Award
Bank Central Asia, Tbk for Best Contact Center Design Award
Grab Indonesia for Best Emergency Services Center
Bukalapak for Best Employee Engagement
Bank Central Asia, Tbk for Best Employee Engagement
Blibli.com for Best Employee Engagement
Telkomsel for Best Employee Engagement
Tokopedia for Best Home / Remote Agent Program
Directorate General of Treasury for Best Home / Remote Agent Program
LinkAja for Best Home / Remote Agent Program
Bank Central Asia, Tbk for Best use of Social Media in the Contact Center
PT PLN (Persero) for Best use of Social Media in the Contact
Telkomsel for Best use of Social Media in the Contact Center
Blibli.com for Best use of Social Media in the Contact Center
Bank Indonesia for Best use of Social Media in the Contact Center
PT Nestle Indonesia for Best use of Social Media in the Contact Center
Pertamina for Best use of Social Media in the Contact Center
Bank Central Asia, Tbk for Green Contact Center
Tokopedia for Green Contact Center
BT Financial Group for Best Crisis Management Campaign
Bank Central Asia, Tbk for Best Crisis Management Campaign
LinkAja for Best Crisis Management Campaign
Telkomsel for Best Crisis Management Campaign
Tokopedia for Best Direct Response Campaign
Bank Central Asia, Tbk for Best Direct Response Campaign
Tokopedia for Best Employee Wellness Program
Bank Central Asia, Tbk for Best Employee Wellness Program
Telkomsel for Best Employee Wellness Program
PT Visionet International for Best Improvement Award - External Consulting / Training Service –
LinkAja for Best Improvement Award -External Consulting / Training Service
Bank Central Asia, Tbk for Best Incentive Scheme
LinkAja for Best Incentive Scheme
Bank Central Asia, Tbk for Best Outbound Campaign
Sykes Asia, Inc. for Best Outsourcing Partnership & Harman International for Best Outsourcing Partnership
Bank Central Asia, Tbk for Best Recruitment Campaign
BANK BRI for Best Recruitment Campaign
PT. Bank CentralAsia, Tbk for Best Sales Campaign - Inbound or Outbound
Individual Award Winners
Via Rahma of PT. Bank Central Asia, Tbk for Best CX Champion
Melody Halim of Blibli.com for Best CX Champion
Yogi Prabowo of PT. Bank Central Asi a, Tbk for Best Analyst
Agus Gunawan of Telkomsel for BestAnalyst
Tine Ervina of Bukalapak for Best Contact Center Executive / Director
Maria Wibisono of PT. Bank Central Asia,Tbk for Best Contact Center Executive / Director
Rendar Mahardhika Putra of Coca-Cola Europacific Partners Indonesia for Best Contact Center Executive / Director
Nugroho Juli Purnama of Directorate General of Treasury for Best Contact Center Operational Manager
Sindhu Porwal of ICICI Lombard General Insurance Co. Ltd. (India) for Best Contact Center Operational Manager
Faldy Yudy of PT. Bank Central Asia, Tbk for Best Contact Center Operational Manager
Siska Utari of Pertamina for Best Contact Center Operational Manager
Adryansyah Adryansyah of LinkAja for Best Contact Center Operational Manager
Keevin Andita Yuwono of PT. Bank Central Asia, Tbk for Best Contact Center Sales Professional
Mochamad Wildan Nur Iman of Telkomsel for Best Contact Center Sales Professional
Erik Purwadi of PT. Bank Central Asia,Tbk for Best Contact Center Supervisor
Zulfa Riza Yogatama of Telkomsel for Best Contact Center Supervisor
Arik Dediyono of PT. Bank Central Asia,Tbk for Best Contact Center Support Professional - HR
Silda Agnesti of LinkAja for Best Contact Center Support Professional - HR
Irwan Setiawan of PT. Bank Central Asia,Tbk for Best Contact Center Support Professional - IT
Romi Vander Hasiholan Sibarani of PT.Bank Central Asia, Tbk for Best Contact Center Support Professional - Workforce Planning
Merry Louise Gabriela Chandra of PT.Bank Central Asia, Tbk for Best Contact Center Trainer
Achatta Sindy Leomarti of Telkomsel for Best Contact Center Trainer
Mery Susanti of Bank Negara Indonesia for Best Customer Service Manager
Jayanti Zainal of PT. Bank Central Asia,Tbk for Best Customer Service Manager
Donny Nandika of Tokopedia for Best Customer Service Manager
Nico Lase of PT. Bank Central Asia, Tbk for Best Customer Service Professional
Dery Aryana Sakti of Pertamina for Best Customer Service Professional
Linawaty Dwi Halianto of PT. Bank Central Asia, Tbk for Best Project Manager
Andi Husnul Hatimah of PT. Bank Central Asia, Tbk for Best Sales Manager
Dedi Setiawan of Bank Indonesia for Client Services Manager
Angela Wanodya Sawangi of PT. Bank Central Asia, Tbk for Client Services Manager
Dewi Kartika Hadi of Tokopedia for Quality Auditor
Nur Ichsanto of Telkomsel for Quality Auditor
The NEXT Generation Contact Center (CC) & Customer Experience(CX) Conference hosted some of the leading names in the contact center industry and successfully showcased the best practices and stellar achievements of participating finalists.
The conference highlighted the industry’s commitment to continuous improvement and offered competing companies and delegates a unique opportunity to sit in on presentations by industry peers and competitors from Asia Pacific. Delegates could rate the Global Top Ranking Performers finalists on their presentations, thereby contributing to the rigorous and unbiased judging process.
ContactCenterWorld,Global Top Ranking Performers Awards is the most prestigious awards program devoted to the contact center (CC) & customer experience (CX)industry! It has been organizing only truly global awards in the industry for 16years.
More than 2000 entries from organizations and individuals in 80 nations were submitted to the awards this year. The best in the region were recognized with this award ceremony.
The Global Top Ranking Performers Awards recognizes some of the best individuals and companies who strive for the highest level of customer experience, tech innovation, business strategies& employee engagement in our industry.
ContactCenterWorld will host The NEXT Generation Contact Center (CC) & Customer Experience (CX) Europe, Middle East & Africa and North & South Americas conference, one of the most important events in the industry.
For more information: https://www.contactcenterworld.com/conferences/
ContactCenterWorld.com, established in 1999, is the Global Association for Contact Center and Customer Engagement Best Practices. The association has a truly global footprint (members in over 200 countries) and supports 210,000 personal members from enterprises of all sizes with ideas, information and opportunities including best practice awards, conferences and certification programs. Personal membership is free and available at this link http://www.contactcenterworld.com/register.aspx
About the Top Ranking Performers Awards - Best Practice Awards
It is presented by The World’s Largest Contact Center Association, ‘ContactCenterWorld’: 210,000+ members from more than 200 countries.
The ONLY truly Global Awards and Recognition Program in the Contact Center: 80 countries have participated in the awards so far!
Compete in 3 different regions: Americas, Asia Pacific & Europe, Middle East & Africa. Regional winners then compete in the Olympics of our industry: The Global World Finals!
Our awards are 100 % fair and unbiased: Sponsors, competitors and partners do not have a judging vote.
It gives everyone an equal chance to win: Categories are broken by sizes and inhouse, outsource distinction.
Established in 2006
ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 205,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999.
Published: Tuesday, September 14, 2021
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