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News : ContactCenterWorld is Proud to Announce the 2021 Global Top Ranking Performers Awards Winners in The Best in APAC

#contactcenterworld

Thunder Bay, Ontario, September 14, 2021
--
ContactCenterWorld is pleased to announce the winners of the 16th Annual Global Top Ranking Performers Awards from Best in Asia Pacific. The award winners were announced at awards online ceremony on the 13th of September attended by over 300 top industry professionals from the region.

Commenting on the winners Raj Wadhwani, President of ContactCenterWorld.com added "The passion and determination demonstrated during these challenging times were just inspiring. The entrants put substantial effort into presenting their best ideas and they were even better than last year. I have to say I am so impressed and so were the judges who had such a difficult task as so many entrants were simply stellar!

 

Gold Medal Award winner Nathalya Wani Sabu of Bank Central Asia, Executive Vice President “Participating in Contact Center World is the best decision we ever had to develop and sharpen the capacity of our team members. The concept of this event allows us to compete and learn at the same time and of course, as representatives of our company and our nation, we can show the world that the practice of the contact center industry in Indonesia is recognized as the best and inspire others to do the same or even more.

And I believe that through competition we can improve our competence, and it can increase our level and value as a person and as a professional. Thank you Raj for hosting such a great event for us to learn and compete fairly.”

Gold Medal Award winner Muhammad Noorman Falaq of Grab, Head Of CX Project Manager added "We present this BEST CX Organization Gold award to our consumers and partners. And we are very thankful that the judges and the industry recognize our mission to empower and elevate the quality and economy of communities ".

Gold Medal Award winner Nugroho Juli Purnama of Directorate General of Treasury, Head of Customer Service " I was so excited to hear when Raj called my name as the gold winner yesterday. This was everybody's achievement in our contact center. It’s also an honor that ContactCenterWorld has choose me among other participants in the best Operational Manager category. But we have to realize that this achievement will not stop us, just because we won the gold medal, we want to continue and show the world on how our contact center values has driven us to delivered the best services to our society.".

Gold Medal Award winner Tine Ervina of Bukalapak, AVP Cust. Satisfaction Management "So happy and excited is the most dominating feeling when you can win a gold medal in one of the world-class competitions. But the most important thing, it's also brought my team/ company/ nation to the next level, always focusing on the company's quality of service for our beloved customers. So don't forget to celebrate this victory with our customers too!.".

Gold Medal Award winner Rudyanto Setia of Bank Central Asia, Tbk, Manager "Im so honored and grateful and humbled for this award. Big thanks to CCW and BCA for the opportunity. And for all the support and kindness that I received. For the best contact center around the world in the future! Thank you. Moving To The Next Level!".

Gold Medal Award winner, Retno Widowati of Pertamina "With a peaceful mind, I am learning from my learnings and being open to learn something new. My GOLD will be my new booster for the next step in my career!"

Gold Medal Award winner, Maximilian Rio V. Lim of PT Visionet Internasional (OVO) "ContactCenterWorld Awards is a LIFECHANGING EXPERIENCE and make sure to give your best to INSPIRE"

The list of Gold medal winners is shown below (a full list is featured on the awards pages of ContactCenterWorld.com)

Gold Medal Winners:

Company Awards

Bank Indonesia for Best Contact Center

Bank Central Asia, Tbk for Best Contact Center

Blibli.com for Best Contact Center

PT PLN (Persero) for Best Contact Center

Telkomsel for Best Contact Center

Pertamina for Best Contact Center

Bank Central Asia, Tbk for Best CX Branch / Retail Service

Telkomsel for Best CX Branch / Retail Service

Grab Indonesia for Best Organizational CX

Bank Central Asia, Tbk for Best Organizational CX

Telkomsel for Best Organizational CX

Pertamina for Best Organizational CX

Grab Indonesia for Best Emergency Services Center

Bank Central Asia, Tbk for Best HelpDesk

Tokopedia for Best Help Desk

LinkAja for Best Help Desk

Bank Indonesia for Best Public ServicesCenter

Pertamina for Best Public Services Center

Bank Central Asia, Tbk for Best Customer Loyalty Program

Pertamina for Best Customer Loyalty Program

DHL Express Pakistan (PVT) Limited for Best In Customer Service

Tokopedia for Best In Customer Service

Bank Central Asia, Tbk for Best In Customer Service

Tokopedia for Best Technology Innovation- Internal Solution

Bank Indonesia for Best Technology Innovation- Internal Solution

Bank Central Asia, Tbk for Best Technology Innovation - Internal Solution

Blibli.com for Best Technology Innovation - Internal Solution

PT Wyeth Nutrition Sduaenam for Best Technology Innovation - Internal Solution

Telkomsel for Best Technology Innovation- Internal Solution

Bank Central Asia, Tbk for Best Technology Innovation Award Vendor - Self-service Solution

Bank Central Asia, Tbk for Best use of Self-service Technology

Pertamina for Best use of Self-service Technology

Bank Central Asia, Tbk for Best Community Spirit

Tokopedia for Best Contact Center Design Award

Bank Central Asia, Tbk for Best Contact Center Design Award

Grab Indonesia for Best Emergency Services Center

Bukalapak for Best Employee Engagement

Bank Central Asia, Tbk for Best Employee Engagement

Blibli.com for Best Employee Engagement

Telkomsel for Best Employee Engagement

Tokopedia for Best Home / Remote Agent Program

Directorate General of Treasury for Best Home / Remote Agent Program

LinkAja for Best Home / Remote Agent Program

Bank Central Asia, Tbk for Best use of Social Media in the Contact Center

PT PLN (Persero) for Best use of Social Media in the Contact

Telkomsel for Best use of Social Media in the Contact Center

Blibli.com for Best use of Social Media in the Contact Center

Bank Indonesia for Best use of Social Media in the Contact Center

PT Nestle Indonesia for Best use of Social Media in the Contact Center

Pertamina for Best use of Social Media in the Contact Center

Bank Central Asia, Tbk for Green Contact Center

Tokopedia for Green Contact Center

BT Financial Group for Best Crisis Management Campaign

Bank Central Asia, Tbk for Best Crisis Management Campaign

LinkAja for Best Crisis Management Campaign

Telkomsel for Best Crisis Management Campaign

Tokopedia for Best Direct Response Campaign

Bank Central Asia, Tbk for Best Direct Response Campaign

Tokopedia for Best Employee Wellness Program

Bank Central Asia, Tbk for Best Employee Wellness Program

Telkomsel for Best Employee Wellness Program

PT Visionet International for Best Improvement Award - External Consulting / Training Service –

LinkAja for Best Improvement Award -External Consulting / Training Service

Bank Central Asia, Tbk for Best Incentive Scheme

LinkAja for Best Incentive Scheme

Bank Central Asia, Tbk for Best Outbound Campaign

Sykes Asia, Inc. for Best Outsourcing Partnership & Harman International for Best Outsourcing Partnership

Bank Central Asia, Tbk for Best Recruitment Campaign

BANK BRI for Best Recruitment Campaign

PT. Bank CentralAsia, Tbk for Best Sales Campaign - Inbound or Outbound

 

Individual Award Winners

Via Rahma of PT. Bank Central Asia, Tbk for Best CX Champion

Melody Halim of Blibli.com for Best CX Champion

Yogi Prabowo of PT. Bank Central Asi a, Tbk for Best Analyst

Agus Gunawan of Telkomsel for BestAnalyst

Tine Ervina of Bukalapak for Best Contact Center Executive / Director

Maria Wibisono of PT. Bank Central Asia,Tbk for Best Contact Center Executive / Director

Rendar Mahardhika Putra of Coca-Cola Europacific Partners Indonesia for Best Contact Center Executive / Director

Nugroho Juli Purnama of Directorate General of Treasury for Best Contact Center Operational Manager

Sindhu Porwal of ICICI Lombard General Insurance Co. Ltd. (India) for Best Contact Center Operational Manager

Faldy Yudy of PT. Bank Central Asia, Tbk for Best Contact Center Operational Manager

Siska Utari of Pertamina for Best Contact Center Operational Manager

Adryansyah Adryansyah of LinkAja for Best Contact Center Operational Manager

Keevin Andita Yuwono of PT. Bank Central Asia, Tbk for Best Contact Center Sales Professional

Mochamad Wildan Nur Iman of Telkomsel for Best Contact Center Sales Professional

Erik Purwadi of PT. Bank Central Asia,Tbk for Best Contact Center Supervisor

Zulfa Riza Yogatama of Telkomsel for Best Contact Center Supervisor

Arik Dediyono of PT. Bank Central Asia,Tbk for Best Contact Center Support Professional - HR

Silda Agnesti of LinkAja for Best Contact Center Support Professional - HR

Irwan Setiawan of PT. Bank Central Asia,Tbk for Best Contact Center Support Professional - IT

Romi Vander Hasiholan Sibarani of PT.Bank Central Asia, Tbk for Best Contact Center Support Professional - Workforce Planning

Merry Louise Gabriela Chandra of PT.Bank Central Asia, Tbk for Best Contact Center Trainer

Achatta Sindy Leomarti of Telkomsel for Best Contact Center Trainer

Mery Susanti of Bank Negara Indonesia for Best Customer Service Manager

Jayanti Zainal of PT. Bank Central Asia,Tbk for Best Customer Service Manager

Donny Nandika of Tokopedia for Best Customer Service Manager

Nico Lase of PT. Bank Central Asia, Tbk for Best Customer Service Professional

Dery Aryana Sakti of Pertamina for Best Customer Service Professional

Linawaty Dwi Halianto of PT. Bank Central Asia, Tbk for Best Project Manager

Andi Husnul Hatimah of PT. Bank Central Asia, Tbk for Best Sales Manager

Dedi Setiawan of Bank Indonesia for Client Services Manager

Angela Wanodya Sawangi of PT. Bank Central Asia, Tbk for Client Services Manager

Dewi Kartika Hadi of Tokopedia for Quality Auditor

Nur Ichsanto of Telkomsel for Quality Auditor

 

The NEXT Generation Contact Center (CC) & Customer Experience(CX) Conference hosted some of the leading names in the contact center industry and successfully showcased the best practices and stellar achievements of participating finalists.

The conference highlighted the industry’s commitment to continuous improvement and offered competing companies and delegates a unique opportunity to sit in on presentations by industry peers and competitors from Asia Pacific. Delegates could rate the Global Top Ranking Performers finalists on their presentations, thereby contributing to the rigorous and unbiased judging process.

ContactCenterWorld,Global Top Ranking Performers Awards is the most prestigious awards program devoted to the contact center (CC) & customer experience (CX)industry! It has been organizing only truly global awards in the industry for 16years.

More than 2000 entries from organizations and individuals in 80 nations were submitted to the awards this year. The best in the region were recognized with this award ceremony.

The Global Top Ranking Performers Awards recognizes some of the best individuals and companies who strive for the highest level of customer experience, tech innovation, business strategies& employee engagement in our industry.

ContactCenterWorld will host The NEXT Generation Contact Center (CC) & Customer Experience (CX) Europe, Middle East & Africa and North & South Americas conference, one of the most important events in the industry.

For more information: https://www.contactcenterworld.com/conferences/

About ContactCenterWorld.com

ContactCenterWorld.com, established in 1999, is the Global Association for Contact Center and Customer Engagement Best Practices. The association has a truly global footprint (members in over 200 countries) and supports 210,000 personal members from enterprises of all sizes with ideas, information and opportunities including best practice awards, conferences and certification programs. Personal membership is free and available at this link http://www.contactcenterworld.com/register.aspx

About the Top Ranking Performers Awards - Best Practice Awards

  • It is presented by The World’s Largest Contact Center Association, ‘ContactCenterWorld’: 210,000+ members from more than 200 countries.

  • The ONLY truly Global Awards and Recognition Program in the Contact Center: 80 countries have participated in the awards so far!

  • Compete in 3 different regions: Americas, Asia Pacific & Europe, Middle East & Africa. Regional winners then compete in the Olympics of our industry: The Global World Finals!

  • Our awards are 100 % fair and unbiased: Sponsors, competitors and partners do not have a judging vote.

  • It gives everyone an equal chance to win: Categories are broken by sizes and inhouse, outsource distinction.

  • Established in 2006

    #contactcenterworld


About ContactCenterWorld:
Company Logo# ContactCenterWorld ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 215,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999. www.contactcenterworld.com
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Today's Tip of the Day - Consider The Options

Read today's tip or listen to it on podcast.

Published: Tuesday, September 14, 2021

Printer Friendly Version Printer friendly version

2022 Buyers Guide Customer Relationship Management

 
1.) 
Academy Call Center

Tele-Sales and International Call Center
With the KRK Academy Call Center, it is not just to answer your incoming calls;
Social media management
online help
WhatsApp reply
outbound call services
Voice response systems
Call center software solutions
Voip services
Social Media Ads, Google ADS Ads, SEO, Website setup
Reporting services for your company
You can do things like.

2.) 
Alliance Infotech Pvt Ltd

alliance Infotech (P) Ltd. is an ISO 9001:2008 certified company and OEM having more than a decade of experience in CRM and Computer Telephony (CT) software solutions. Our CT products are sold in Telecom, Police, Media, Bank, Corporate, Defense and Contact-Centers. We have established technical relationship with leading component providers as a Digium Select partner, Sangoma, Microsoft Certified Partner and Dialogic amongst others.

3.) 
Alycom Business Solutions

CRM Solutions, Digital Marketing, Business Management Consultancy, HubSpot CRM, SugarCRM, Goldmine CRM
Since 2000, we help businesses to grow and increase revenues. We are a certified CRM solutions provider and digital marketing agency that align and automate your marketing and sales efforts to connect with ideal customers and make customers for life.

We strive every day to learn, improve, and grow in our ability to bring practical, efficient, state of the art, and affordable solutions for our customers. We use latest technologies to improve your business's marketing, sales, and customer relationship management.

We are looking forward to serving you with our knowledge, expertise, and experience, so you and your team may benefit by closing more sales, providing exceptional service to and retaining customers for life.

4.) 
Cloudyflex

Zoho CRM Suite
Zoho CRM is a world leading cloud based customer relationship management suite covering all CRM functionalities a modern company needs :
- Multi Channel Lead Management
- Sales Force Automation
- Quotation & Order Management
- Full 'Lead to Order' process
- After Sales Services
- Social Media Management
- Mass E-mailing & Marketing Automation

& several other capabilities

5.) 
Commence Corporation

Commence CRM
Comprehensive solution for automating sales, marketing, customer service ticketing and project management.

6.) 
eGain Corporation

eGain Solve™
eGain Solve™ is the industry’s leading cloud solution for omnichannel customer service and engagement. As the industry’s only unified customer engagement and knowledge management software suite, eGain Solve helps businesses design and deliver smart, connected customer journeys across social, mobile, web, and contact centers. The suite consists of modular, best-of-breed applications built on a unique customer engagement hub platform, eGain CEH™ Platform, that combines 360-degree customer context, intelligent process guidance, and actionable knowledge to enhance every customer interaction. The web-services-based architecture of the platform enables rapid innovation and extension of customer engagement capabilities.

7.) 
FinCRM

FinCRM - CRM Software
FinCRM holds expertise in providing Customer Relationship Management (CRM) software and Full Stack Office Management solutions. The company possesses prowess in developing tailored CRM software solutions with integration of advanced features to empower your workforce and lead to the pathway of lucrative business opportunities. It also offers CRM integrated Office Management Software to streamline your internal operations, improve marketing proficiency, and upsurge productivity.

FinCRM is developed to serve several industries, including insurance, bank, NBFC, education, e-commerce, auto dealership, and more. The software is developed in such a way that any industry player can customize it...
(read more)

8.) 
MFE International

Creatio(formerly bpm'online) Process-driven unified CRM
Unified Marketing, Sales, Service CRM built on a business process management (BPM) platform. Award winning CRM .Recognised by Gartner, Forrester, OVUM, Nucleus research as leading marketing automation, sales automation, customer engagement, business process automation and dynamic case management software.
A new process-driven CRM and not the traditional CRM type.

9.) 
NetHunt CRM

NetHunt CRM
NetHunt CRM blends entirely with Gmail, placing the full-featured CRM right next to your emails. Everything you need is now available in Gmail inbox: customer profiles, deals and opportunities, data filters and views, team collaboration, email tracking, bulk email campaigns, and much more! Simple setup process, intuitive UI, and personal guidance of customer success allow quick integration.

Core Functionality:
- one-click lead capturing;
- pipeline and deals stage management;
- unmatched integration with G Suite apps;
- integration with Linkedin and other apps via Zapier;
- automated contact sync;
- bulk email campaigns, open and clicks tracking;
- dashboard, performance reporting, and tasks;
- full customisation.

10.) 
Noetica

Synthesys™
A complete contact centre technology offering including a flexible and highly configurable CRM solution which can be multi-tenanted, relational and visually configured. CRM entities are fully embedded in a sophisticated dynamic call scripting drag & drop solution which allows for complex process flows and integration to external systems for the delivery of an integrated intelligent agent desktop solution. The solution can be integrated to telephony for both inbound and outbound using the Noetica Voice Platform which is a fully featured contact centre telephony platform.

11.) 
Notoriety Group

Customer Relationship Management
We Offer a great service level to outsourcers, our teams are focus to provide an added value to end clients and our partners.
we provide services with excellence. Our customer centricity is our secret to always deliver a great customer experience.
NOTORIETY is your power to grow and thrive

12.) 
Vads

Customer Relationship Management enables you to focus on your organization’s relationships with individual people – whether those are customers, service users, colleagues, or suppliers.

CRM is a hybrid business solution that can increase sales and marketing efficiency many other key customer relationship matters. CRM platform enables you to focus on your organization’s relationships with individual people – whether those are customers, service users, colleagues, or suppliers.

Benefits :
- Help to see 360 degrees of customer view perspective
- Analysis to measure performance and gain new target and business insight
- Tracking and scheduling are centralized in one database
- Help to stay abreast and stay close each other, increase productivity.

13.) 
TrendzAct

Trendzact CRM
Trendzact’s CRM case management platform specializes in contact engagement centers with complex workflows or integrations. Our features, full customization, scalability, native on-demand AI and flat-fee pricing sets us apart from the competition.
 

About us - in 60 seconds!

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