Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK

Upcoming Events

TRAINING IN CONTACT CENTERS

How To Enter the 2020 Members' Choice Awards - For Vendors

HOW TO CELEBRATE INTERNATIONAL CONTACT CENTER WEEK

EMPLOYEE ENGAGEMENT

HOME AGENT TECH & ENVIRONMENTS

News : ContactCenterWorld.com Announces Winners of the 2017 EMEA Top Ranking Performers Conference and Awards.

ContactCenterWorld.com announces winners of the 2017 EMEA Top Ranking Performers Conference and Awards.

London – United Kingdom, May 26, 2017 – ContactCenterWorld.com, the world’s largest contact center and customer engagement association, successfully concluded its 12th EMEA Top Ranking Performers Conference and Awards on May 26th in London. The event hosted some of the leading names in the contact center industry and successfully showcased the best practices and stellar achievements of participating finalists.

Recognizing achievements in customer service and innovative approaches within contact centers, the 2017 EMEA Top Ranking Performers Conference and Awards are part of a leading series of global events hosted by ContactCenterWorld.com and is the only global platform where the contact center industry converges to share best practices, network with industry professionals and get access to the people, content, case studies and innovative ideas

The conference highlighted the industry’s commitment to continuous improvement and offered competing companies and delegates a unique opportunity to sit in on presentations by industry peers and competitors from the EMEA regions. Delegates could rate the Top Ranking Performers finalists on their presentations, thereby contributing to the rigorous and unbiased judging process.

The conference concluded with the 12th Annual EMEA Awards Gala Dinner. With more than 1500 entries annually across the 3 participating regions, the awards program is regarded as one of the most prestigious event amongst leading industry professionals. South Africa and Turkey were the top winner and received the most gold awards on the evening. Conference delegate and award winner Malcom Vining, Head: Direct Delivery for Wealth, Investment Management and Insurance, Barclays Africa said "It is a great honor to be recognized by industry leaders. This achievement is a demonstration of our team’s winning culture and would not have been possible without the committed and hardworking people who achieve great things that allow us to stand out."

Sharing his views on the 2017 EMEA Top Ranking Performers Conference and Awards Program, Raj Wadhwani, President of ContactCenterWorld.com said "The 2017 Top Ranking Performers Award Winners for Europe, Middle East and Africa are the most passionate, dedicated and professionals in the industry. The best practices they shared during the conference were inspirational, leading edge and practical. Our congratulations go out to all winners and everyone who participated. We heard presentations from 14 different nations across Europe, Middle East and Africa. The EMEA Gold Award winners will join more than 25 nations at the 2017 Global Best Practice Conference and Awards set to take place in London this coming October.

The 2017 EMEA Top Ranking Performers Gold Award Winners are:

Company Categories

  1. Multichoice South Africa (South Africa) for Best Contact Center Mega (Inhouse)
  2. AssisTT (Turkey) for Best Contact Center Mega (Outsourced)
  3. Mashreq Bank (United Arab Emirates) for Best Contact Center Large (Inhouse)
  4. Arcelik As (Turkey) for Best Contact Center Large (Inhouse)
  5. HRDF (Saudi Arabia) for Best Contact Center Large (Outsourced)
  6. ABSA Bank (South Africa) for Best Contact Center Medium (Inhouse)
  7. Arcelik As (Turkey) for Best Customer Loyalty Program Large (Inhouse)
  8. Multichoice South Africa (South Africa) for Best in Customer Service Large (Inhouse)
  9. Arcelik As (Turkey) for Best In Customer Service Large (Inhouse)
  10. Teleperformance Portugal (Portugal) for Best in Customer Service Large (Outsourced)
  11. Dogus Otomotiv (Turkey) for Best in Customer Service Medium (Inhouse)
  12. Garanti Emeklilik (Turkey) for Best in Customer Service Small (Inhouse)
  13. mBANK (Poland) for Best Incentive Scheme (Inhouse)
  14. Telecontact (Russia) for Best Incentive Scheme (Outsourced)
  15. Mellon Poland Sp. z o.o. (Poland) for Best Outbound Campaign (Outsourced)
  16. Teleperformance Russia Group and Philip Morris International (Russia) for Best Outsourcing Partnership
  17. AssisTT and Ministry of Health (Turkey) for Best Outsourcing Partnership
  18. Dogus Otomotiv (Turkey) for Best Recruitment Campaign (Inhouse)
  19. Turkcell Global Bilgi (Ukraine) for Best Sales Campaign (Outsourced)
  20. mBANK (Poland) for Best Sales Campaign (Inhouse)
  21. Turk Ekonomi Bankasi (Turkey) for Best Technology Innovation - Internal Solution Large (Inhouse)
  22. AssisTT (Turkey) for Best Technology Innovation - Internal Solution Mega (Outsourced)
  23. Vestel (Turkey) for Best Technology Innovation - Internal Solution Small (Inhouse)
  24. Global Bilgi LLC - Ukraine (Ukraine) for Best use of Self-service Technology (Outsourced)
  25. Vestel (Turkey) for Best use of Self-service Technology Small (Inhouse)
  26. Multichoice South Africa (South Africa) for Best use of Social Media in the Contact Center Large (Inhouse)
  27. HRDF (Saudi Arabia) for Best use of Social Media in the Contact Center Large (Outsourced)

Individual Categories

  1. Zain Patel of Merchants SA (South Africa) for Best Contact Center Executive / Director (Outsourced)
  2. Renee Thomas of Aegis South Africa (South Africa) for Best Contact Center Operational Manager (Outsourced)
  3. Hlubi Maphuma of Multichoice South Africa (South Africa) for Best Contact Center Operational Manager (Inhouse)
  4. Sonya Gazheva of Square Consultancy (Bulgaria) for Best Contact Center Supervisor (Outsourced)
  5. Tshepo Masitenyane of Multichoice South Africa (South Africa) for Best Contact Center Supervisor (Inhouse)
  6. Karina Stasiak of mBANK (Poland) for Best Contact Center Support Professional – HR (Inhouse)
  7. Anna Ovchinnikova of Teleperformance Russia (Russia) for Best Contact Center Support Professional – HR (Outsourced)
  8. Lukasz Czekajewski of mBANK (Poland) for Best Contact Center Trainer (Inhouse)
  9. Vanie (R) Subramoney of Merchants SA (South Africa) for Best Contact Center Trainer (Outsourced)
  10. Gerhard Landy of Webhelp SA (South Africa) for Best Project Manager (Outsourced)
  11. Sunjveer Panday of Talksure (South Africa) for Best Sales Manager (Inhouse)
  12. Bharat Parshotam of ABSA Bank (South Africa) for Best Sales Manager (Inhouse)
  13. Nobuhle Ngubane of Merchants SA (South Africa) (South Africa) for Quality Auditor (Outsourced)
  14. Donovan Crout of Merchants SA (South Africa) for Client Services Manager (Outsourced)

Click on the following links to find out more about ContactCenterWorld.com’s Global Conference and Awards Programs:

- View full list of the 2017 EMEA Top Ranking Performers Winners

- View award gala dinner photo gallery

- Find out more about ContactCenterWorld.com events

- Join our social media platforms for event updates: Facebook |Twitter |Instagram

Contact:

Raj Wadhwani, President ContactCenterWorld.com

rajw@ContactCenterWorld.com


About Raj Wadhwani:
After leaving Kings College in London with a degree in Physics, Raj Wadhwani, President of ContactCenterWorld.com, spent his early years in a sales & marketing role with market leaders such as Unilever & Lafarge. In 1996 he set up his own call center consultancy & training company. Over the next 3 years his company won awards for customer care, he trained hundreds of managers from major corporations on how to manage their call centers and advised corporations on strategy & performance management. In 1999 he set up CallCenterWorld.com and changed the name to ContactCenterWorld.com in 2001

About ContactCenterWorld:
Company LogoContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 205,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999.
Company RSS Feed   Company Facebook   Company Twitter   Company Instagram   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Quality Of Service

Read today's tip or listen to it on podcast.

Published: Thursday, June 1, 2017

Printer Friendly Version Printer friendly version

2020 Buyers Guide IVR

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Megacall

Virtual Switchboard
Megacall provides a fully customised Virtual Switchboard software for all companies (including IVR service). No matter the size of your business, our services adapt to the needs of each client.

Are you looking for a more effective way to communicate with your customers? Discover the advantages of using the IVR and how it can help in your communications.
PH: +34 952 667 511

3.) 
MightyCall

MightyCall's IVR that will increase your business’s efficiency at a fraction of the cost of a secretary. Your auto-attendant is designed to:
- Greet callers
- Deliver necessary information
- Forward calls to the appropriate extension
- Take human error out of the system
PH: +1 (888) 256-8312
 
Submit Event

Upcoming Events

15th annual Best Practice Conference - this is the contact center world's most highly rated event - a whopping 100% of delegates say they would recommend it!

100's of best practice tips and ideas from contact center professionals Read More...
 7
 11670 
Share

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =