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News : Announces Winners of the 2018 Industry Champion Awards


Thunder Bay, Ontario – Canada November 2018, the world’s largest contact center and customer engagement association, is pleased to announce the winners of the coveted 2018 Industry Champion Awards

These awards are presented annually to some of the heroes in the industry – both individuals and companies who are voted for by professionals for their service and support to the industry.

Recognizing the achievements of these Industry Champions is important to showcase the dynamic nature of this growing industry and to highlight the importance of sharing knowledge and inspiration.

The 2018 Industry Champion Awards are part of a series of industry-leading, highly coveted professional awards from

Champions are based on votes and feedback from within the industry and are broken down into individual awards for those who are champions in their own country, and companies, again by country.

Winners who attended our 2018 Awards Gala Dinner in Prague were personally presented their award on stage (pic above left to right Khaled Ramadan, Bharat Parshotam, Christine Poon accepting on behalf of Rippeon Fong, Nathalya Wani Sabu and Dave D'Arcy)

Sharing his views on the 2018 Industry Champion Winners, Raj Wadhwani, President of said "These companies and individuals help promote our amazing industry and we are proud to recognize their achievements. Whether they are individuals who run a center, or consultants and even companies who run centers deserve recognition

The 2018 Industry Champions – Individual winners

  • Dipto Ghosal for Bangladesh
  • Rippeon Fong for Hong Kong
  • Nathalya Wani Sabu for Indonesia
  • Gerald McGauley for Ireland
  • Cheryl Paul for Malaysia
  • Cândido Ferreira for Portugal
  • Khaled Ramadan for Saudi Arabia
  • Bharat Parshotam for South Africa
  • Dave D'Arcy for United Kingdom

The 2018 Industry Champions – Company Winners

  • Genex for Bangladesh
  • PT. Bank Central Asia, Tbk for Indonesia
  • AIA Berhad for Malaysia
  • Genex for Myanmar
  • ManpowerGroup for Portugal
  • Arise Virtual Solutions for USA

Raj Wadhwani, President


About Raj Wadhwani:
After leaving Kings College in London with a degree in Physics, Raj Wadhwani, President of, spent his early years in a sales & marketing role with market leaders such as Unilever & Lafarge. In 1996 he set up his own call center consultancy & training company. Over the next 3 years his company won awards for customer care, he trained hundreds of managers from major corporations on how to manage their call centers and advised corporations on strategy & performance management. In 1999 he set up and changed the name to in 2001

About ContactCenterWorld:
Company LogoContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 205,000 corporate 'individual' members have joined the association's website ''. We were established in 1999.
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Published: Tuesday, November 20, 2018

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