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News : ContactCenterWorld's Holiday Special Instagram Competition

16th December 2020 - ContactCenterWorld.com

ContactCenterWorld, the Global Association for Contact Center & Customer Engagement Best Practices would like to announce a holiday special Instagram competition with the opportunity to win a Monty Moose and a lifetime executive membership for our website. All you have to do Is follow us, share our competition poster on your story, like the post and tag a friend in the comments section. Enter multiple times for a better chance of winning!

ContactCenterWorld’s members have shown an incredible amount of support for us on all of our social media platforms, and our followers have engaged greatly with our content. We wanted to thank everyone by launching this easy to enter competition and spread some cheer to everyone leading up to this festive period. Staying connected with our members has been a real driving force for 2020 as we were unable to see each other face to face. Through social media, we were able to give an insight into what we do throughout the year, from celebrating our finalists for our long-awaited Global Finals, taking part in a LIVE Q&A session with President Raj Wadhwani, to feeling nostalgic from past conference photos and remembering all the good times pre Covid-19.

ContactCenterWorld’s 16th Annual Global Top Ranking Performers Awards are open for applications. An international prestigious awards program, recognizing leading contact center industry professionals and for the 2nd time will be hosted virtually by President Raj Wadhwani.

Enter the Instagram competition via this link (competition closes on the 23rd)

https://www.instagram.com/p/CI3JEfxlNLL/

To find out more about our Awards program, go to:

www.contactcenterworld.com/worldawards


About ContactCenterWorld:
Company LogoContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 205,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999.
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Today's Tip of the Day - Workforce Management Strategy

Read today's tip or listen to it on podcast.

Published: Monday, December 21, 2020

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2021 Buyers Guide Automated Call Distributors

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

2.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.

3.) 
voiptime

Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
(read more)
 

New 2021 Membership

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A place for professionals to learn the latest and greatest strategies and ideas and to connect with the elite in the industry. 

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