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News : ContactEngine Partners with Vonage to Enhance Customer Experience and International Reach

#contactcenterworld, @contactengine, @vonage

Washington, DC, USA & London, UK, March 30, 2021 -- ContactEngine, a proactive conversational AI technology used by large corporations across industries to automate customer communications, has announced a partnership with Vonage, a global cloud communications provider helping businesses accelerate their digital transformation, to navigate the delivery of its multi-channel conversations across the world.

Through this partnership, ContactEngine will augment Vonage’s own AI-powered solutions by providing access to its proactive conversational AI capabilities. ContactEngine achieves this through individually tailored conversations based on business objectives and intelligent call routing and escalation.

The partnership also strengthens both Vonage and ContactEngine’s offerings on the international stage, with both businesses sharing their resources to meet customers’ demands, which have rapidly changed in an increasingly digital world that has only accelerated in the past 12 months due to Covid-19.

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Prof. Mark K. Smith, Group CEO of ContactEngine, commented: "It’s a great privilege to be able to work with Vonage. ContactEngine operates internationally, engaging in millions of customer conversations for some of the biggest companies in the world. What’s so pleasing about partnering with Vonage is that we need to work right at the edges of perfection – if we can deliver even an extra 1% improvement in the way customers engage, then we can deliver considerable savings for a company – and Vonage offers us the path to realize that through their international reach, low latency, and ability to deliver communications across various channels. It’s a complex landscape communicating with customers on an international scale and Vonage gives us the confidence to operate with reliability."

Sunny Rao, Vonage Senior Vice President, API Global Sales, also commented: "At Vonage, we’re accelerating the way the world connects as a leader in the Communications Platform as a Service (CPaaS) industry. We’ve built a number of market leading products around our messaging, voice and video APIs to support our customers in doing mission critical things on a global scale with impact. Our aim is to make it as easy as possible for them to accomplish that, by removing the intricate communication barriers which vary from country to country and network to network. Beyond providing our technology, we also have a collective mission with ContactEngine to enhance customer experiences, so I’m really looking forward to all the great things that we can do together."

#contactcenterworld, @contactengine, @vonage

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About ContactEngine:
Company LogoContactEngine improves the key interactions between corporates and their customers, ensuring that crucial moments such as sales, deliveries and appointments are executed with precision and minimum effort. The automated and interactive communications that ContactEngine provides are used in close conjunction with human resources to provide a trinity of proven benefits: improved efficiency, cost savings and crucially, happier customers.
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About Vonage:
Company LogoVonage (NYSE: VG) is a provider of communications services connecting individuals through broadband devices worldwide. Our technology serves approximately 2.4 million subscribers. We provide communication solutions that offer flexibility, portability and ease-of-use. Our Vonage World plan offers unlimited calling to more than 60 countries with popular features like call waiting, call forwarding and voicemail - for one low monthly rate. Vonage Holdings Corp. is headquartered in Holmdel, New Jersey. Vonage is a registered trademark of Vonage Marketing Inc., a subsidiary of Vonage Holdings Corp.
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More Editorial From ContactEngine

Published: Wednesday, March 31, 2021

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2021 Buyers Guide Visual Communications

 
1.) 

Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.

2.) 
SJS Solutions

Optymyse
Optymyse is a unique neuroscience-based approach which takes care of your most valuable asset - your people. Using a scientifically supported formula, Optymyse delivers stunning visuals which unlock the full potential of your contact centre whilst protecting the mental wellbeing of all of your employees.
 

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